Description
Verisk – Life, Health and Travel (LH&T) has over 20 years' experience of providing risk assessment tools to the insurance market and was acquired by Verisk Analytics (New Jersey, USA) in 2017. LH&T provides medical underwriting software to insurance providers that enables the rating of pre-existing medical conditions to allow informed underwriting decisions to be made on travel and other health related insurance products. Clients range from multinational and specialist insurers to insurance brokers and aggregators. The coordinator will assist our insurer clients with queries relating to the use of LH&T screening tools. The service is offered in real time, often with the customer on hold. The coordinator will not speak directly with the customer. Full training will be given.
Responsibilities
* Use your knowledge and skills to provide a friendly and efficient telephone service to turn around client queries in a timely manner
* Maintain accurate statistical records
* Take an active role in the monitoring and analysis of data to identify improvements to the current risk assessment strategy
* Be responsible for reporting key performance indicators to the appropriate clients
* Provide feedback on working protocols and working practices
* Further tasks deemed appropriate by your line manager and company director
Qualifications
* An interest in learning about the human body and medical conditions (essential)
* Previous experience of working within a medical arena (desirable)
* Experience within a commercial, travel or insurance setting (desirable)
* Excellent written and spoken English (essential)
* IT skills – MS Office, Internet, email & databases (essential)
* Excellent communication and interpersonal skills (essential)
* Enthusiasm and a willingness to learn (essential)
* Previous experience in a customer service role (desirable)
* The ability to work independently as well as within a team (essential)
* Knowledge and/or interest in technology (desirable)