Why Join Us
Do you have training experience?
Enjoy being the first point of contact?
Yes? I may have the ideal role for you…
We require a Operations Improvement Coordinator to join us on a permanent basis in our Operations Contract Support Team, at our Redditch or Upminster site.
What You'll Be Doing
* Develop and Implement Training Programs - Design and implement comprehensive training programs for the department, focusing on quality control standards and procedures.
* Schedule Training Sessions - Plan and organize regular individual and group training sessions to ensure continuous learning and development.
* Facilitate Learning and Skill Development - Implement effective learning strategies and provide support to colleagues, particularly in developing soft skills and quality control techniques.
* Collaborate Across Departments - Work closely with other departments to establish and promote best practices in quality control and training.
* Identify Training Needs - Collaborate with managers and colleagues to identify individuals who would benefit from additional training, coaching, or mentoring to enhance their quality control capabilities.
* Monitor Performance and Training Effectiveness - Track the performance of team members to assess the effectiveness of training programs and make necessary adjustments.
* Communicate Training Needs and Resources - Clearly communicate identified training needs and provide access to online resources and training materials.
* Assess and Review Learner Progress - Regularly review and assess the progress of learners to ensure they meet quality standards and learning objectives.
* Identify Skill Gaps - Evaluate staff and department performance to identify skill gaps and areas for improvement in quality control processes.
* Develop Training Strategies and Materials - Create and update training strategies, initiatives, and materials tailored to quality control roles.
* Support Onboarding and Mentoring - Assist in the onboarding, probation, and mentoring processes of new team members to ensure they understand and adhere to quality control standards.
What We're Looking For
* Experience in training colleagues
* Experience in FM environment preferable but not essential
Knowledge
* Knowledge of performance measurement processes, SLAs and KPIs
* 5 GCSE’S above grade C including English and Maths
Skills Competence
* Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
* Experience with technologies and best practices for instructional manuals and teaching platforms
* Strict adherence to company philosophy/mission statement
* Good interpersonal skills and communication with all levels of management
* Able to multitask, prioritize, and manage time efficiently
* Excellent leadership, team building, and management skills
* The role holder will be able to travel between Arcus office locations as required
* The post holder must be able to travel which may include overnight stays at short notice depending on project and business needs
* As part of this role, after successful completion of probation, there will be a requirement to complete the apprenticeship for L&D Practitioner – Level 3.
When you join us, you’ll receive:
* Salary: £31,494 per annum
* up to 4% bonus scheme, subject to achievement of targets
* 25 days annual leave + Bank Holidays
* Generous contributory pension scheme of matched contributions between 5% and 6%
* Life Assurance
* Learning & Development opportunities
* Funded Training Sponsorship Scheme
* Salary Sacrifice Electronic Vehicle Scheme
* Cycle to Work Scheme
* Health Cash Plan
* Up to 10% off B&Q / Trade Point
* 20% off Nuffield Fitness and Wellbeing Centres
Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button.
Requisition ID
2025-7318 #J-18808-Ljbffr