Overview
Position Description At CGI, we deliver high-impact digital services that transform how organisations engage with their customers. As a Dynamics CRM/CE Functional Consultant, you’ll play a key role in shaping user-centred solutions that meet real client needs, working closely with delivery teams to turn complex requirements into intuitive, high-quality services. You’ll be trusted to take ownership, contribute ideas and influence outcomes, while being supported by experienced colleagues in a collaborative environment that values continuous improvement, innovation and shared success.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
This role is hybrid with 2/3 days a week working on CGI sites primarily in Nottingham, with occasional expensed travel to another client site in Swansea.
Your future duties and responsibilities
In this role, you will work closely with clients, product owners and solution architects to analyse requirements and shape Dynamics 365 CRM/CE solutions that deliver real value. You’ll guide delivery teams through configuration and change, ensuring solutions are aligned to user needs, accessibility standards and Agile best practice.
You will actively contribute throughout the delivery lifecycle, influencing quality from the earliest stages and supporting continuous improvement across tools, practices and documentation. Supported by a collaborative, multi-disciplinary team, you’ll have the autonomy to make informed decisions while helping teams deliver reliable, accessible and user-focused services.
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