We are looking to recruit 9 Senior Craft Employees within Sandwell MBC.
Responsibilities:
1. Act as a liaison with other departments, particularly managers in housing services, to ensure customers have a joined-up and positive experience.
2. Support and respond to complaints, including Members and MPs enquiries, proactively resolving issues fairly and in line with policy.
3. Manage and deliver a high-quality, customer-focused Repairs service efficiently for SMBC repairs housing stock and tenants, including management of Damp & Mould works in line with Awaab’s Law, and housing disrepair jobs, monitoring and liaising with legal teams.
4. Provide comprehensive Repairs advice, prevent delays, and collaborate with bodies such as Housing management, Capital teams, Urban Design, tenant contact Centre, housing hub, tenants, emergency services, MPs, councillors, management, contractors, and suppliers.
Essential Skills and Qualifications:
* Experience working to health and safety standards in workplaces and on-site locations.
* Knowledge of current issues affecting council, social, and private housing sectors.
* Legislation around Awaab’s Law, specifically related to Damp & Mould works.
* Willingness to undertake further technical and management training to comply with legislation.
* Deliver quality customer service based on thorough needs assessment, understanding standards, and cascading these to managed employees. Proactively improve customer service provision.
* Hold a Trades qualification NVQ Level 2 or equivalent. Willing to work towards a Level 3 management qualification.
Additional Information:
For an informal discussion, please email:
* Johnhall@sandwell.gov.uk
* Iansorrell@sandwell.gov.uk
Hours: 37 hours per week
We reserve the right to close vacancies early if we receive many applications. Please complete your application promptly, referring to attached supporting documents.
If you require assistance due to a disability or experience issues applying, contact the Resourcing Team at 0121 569 3300 or hr_resourcing@sandwell.gov.uk.
For more information about working for Sandwell Council, our recruitment process, and our offers, visit https://www.sandwell.gov.uk/counciljobs.
Click here to learn about our One Team Framework: Values and Behaviours.
To apply, download the application and send it to: Hrresourcing_applications@sandwell.gov.uk.
More info at https://www.sandwell.gov.uk/WeAreSandwell/council/story.
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