Customer Service Advisor Location: Poole, Dorset Salary: £26,000 per annum Hours: Monday – Thursday 8.00am – 5.00pm Friday 8.00am – 4.00pm We are recruiting for a Customer Service Advisor to join a well-established business with offices located in Poole, Dorset. If you currently perform well in a busy, friendly team where you all collaborate to deliver the best possible outcome for your customers then this could be a great opportunity for you. Main Responsibilities include: * Managing key customer accounts within the brands businesses. * Build strong working relationships with clients. * Answer expected level of incoming calls and handle customer enquires methodically and professionally. * Cross selling products and promotions. * Process customer purchase orders through the systems with accuracy and attention to detail. * Proactively call customers to offer alternatives to out of stock products and resolve any low-level technical queries. * Communicate clearly with other departments to ensure customer orders and enquiries are fulfilled on time. * Recording details of all enquiries onto the Customer Services database and responding to product enquires and complaints. * Solve customer queries and complaints as they arise, delivering great service levels. * Build relationships across the business to ensure the customer journey is seamless and the Sales, Warehouse and Customer Service departments are always working together. Skills/Experience Required: * A minimum of 12 months experience in a fast-paced customer service environment is essential * Good general standard of education including Maths and English * The ability to use Excel to a basic level * The ability to communicate politely and effectively with internal and external clients in relation to product queries and issues * Attention to detail to ensure that work is completed accurately and within standard operating procedures