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Overview
Our Gallagher UK Retail Team is seeking a dedicated and hardworking Motor Claims Handler to join our Claims team, focusing on Transportation and Commercial clients. Based in West Malling, Kent, this hybrid role involves working 3 days in the office. You will work directly with clients and suppliers, providing high-quality, professional advice on claims from start to finish. Our goal is to service clients with care and make a positive difference.
How you'll make an impact
* Manage your own caseload of Motor claims on a non-delegated authority basis.
* Service clients promptly and efficiently, adhering to Group SLAs.
* Update clients on relevant claim events and discussions.
* Ensure customer satisfaction during stressful times.
* Assess claim status regularly with clients, insurers, and advisors/solicitors.
* Provide technical advice throughout the claims process.
* Show compassion and manage client expectations effectively.
* Maintain and develop knowledge of market, insurance, legislation, and technical aspects.
* Run claims efficiently, keeping systems updated, and ensure accurate claims statistics.
* Build relationships with clients, insurers, and internal stakeholders to promote satisfaction.
* Ensure claims statistics are accurate and produced in accordance with SLAs.
* Comply with Gallagher Professional Standards and internal policies, adhering to laws and regulations.
* Attend client meetings with the Account Executive to discuss claims.
About You
* Previous experience in the Motor Claims industry is essential.
* Educated to degree level or equivalent is desirable.
* Cert CII/ACII would be advantageous.
* Strong client service orientation with forward planning and analytical skills.
* Excellent communication skills, task-focused, and career-driven.
* Able to identify risks and seek advice when needed, following due diligence.
* Strong social skills and initiative in assisting team members.
* Eligible to work in the UK.
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Compensation and Benefits
Along with a competitive salary, we offer a wide range of benefits, including:
* Minimum of 25 days holiday plus bank holidays, with options to buy extra days.
* Defined contribution pension scheme with Gallagher contributions.
* Life insurance (4x salary, with options to increase).
* Income protection (up to 50% of income, with top-up options).
* Health cash plan or Private medical insurance.
* Additional benefits: volunteering days, Employee Stock Purchase plan, share incentive plan, critical illness cover, gym discounts, season ticket loan, shopping vouchers, emergency family care, and more.
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