Job overview
Surrey Downs Health & Care
This is an exciting and innovative role which encompasses clinical skills, driving projects, data analysis and PCN administration. This will involve working alongside community nurses, proactive care, physiotherapists a growing team of care co-ordinators and administrators, health and social care teams, GPs, acute trusts and key partners to wrap care around our population as a ‘one team’ approach, providing co-ordination and navigation of care and support to our patients.
Main duties of the job
1. The post holder will support the provision of the highest quality patient care through dedicated clinical care, and administrative and clerical support in the PCN, to facilitate and enhance multi-disciplinary care.
2. The post holder will deliver and facilitate high levels of patient care and will ensure that patients and clinicians have a good experience by being an accessible, patient focused and knowledgeable point of contact.
3. As well as displaying clinical skills, the post holder will take referrals for individuals or proactively identify people who could benefit from support through care co-ordination.
4. Have a positive, empathetic and responsive conversation with the person and their family and carer(s) about their needs.
5. Work towards increasing patients’ understanding of how to manage and develop health and wellbeing through offering advice and guidance.
6. Develop an in-depth knowledge of the local health and care infrastructure and know how and when to enable people to access support and services that are right for them.
7. Work on projects, audits and data analysis within the PCN and support project work in a wider setting.
Working for our organisation
Surrey Downs Health and Care deliver care closer to people’s own communities through our Primary Care Networks, Community Hospitals, Specialist Services and our innovative partnership of local NHS organisations.
Surrey Downs Health and Care has a track record of providing person centered care that goes beyond organisational boundaries to do what is best for the individual. This partnership includes:
8. The three GP federations GP Health Partners, Dorking Health Care and Surrey Medical Network representing practices that operate in the Surrey Downs area
9. Epsom and St Helier’s University Hospitals NHS Trust
10. Surrey Council County
Historically, there have been boundary lines between the organisations that provide care to people in their homes, in GP surgeries and in hospitals, but we have always been united in our mission to provide great care to the people who need us.
It’s on those grounds that the Surrey Downs Health and Care was formed – we want local people to receive the care that they need in the right environment. By bringing together our expertise, we can improve patient care and enable local people to access the right support, care and treatment more easily than ever before.
In bringing this partnership together, we are working to the same set of values that will translate into better care for our residents.
Detailed job description and main responsibilities
To work as part of the community nursing team ensuring that patients who are supported through the service are guided through their required pathway efficiently. Referrals could include making arrangements for home visits, assessment, referral for diagnostic procedures or admission for a limited time or referral onto other disciplines such as health or social care or voluntary services.
To provide clinical care for the PCN’s patients in their home, which will include taking patient obs, venepuncture, administering medications and wound care.
Attend regular meetings as required. To type accurately and produce all necessary meeting notes and correspondence connected with the community nursing activities.
To ensure that the information on patient records is recorded accurately and comprehensively on the patient information systems (EMIS). Check patient identity details including all demographic information during patient encounters. Ensure that information distributed to people to be supported by the team is accurate and current.
Be proactive, establish and maintain regular contact with those patients identified as at risk of admission to hospital to facilitate such patients to remain at home. If they experience deterioration in their condition such patients will be escalated to the relevant health or social care staff, dependent on their care plan.
To act as a key point of contact and provide a central point of contact for patients to be supported by the service and the range of professionals involved in their care.
As the first point of contact liaise with partner organisations to assist in the treatment of people to be supported through the service. This includes liaison with primary, secondary, social and tertiary care providers ensuring that information is recorded and/or provided at the point of receipt of referral.
As appropriate, to notify GPs etc. via telephone, email, or through updating the patients records with the referral outcomes and diagnostic results.
Liaise with clinical/diagnostic teams to ensure that all diagnostic appointments are booked within an appropriate timescale and results are available.
Assist colleagues in sourcing care and support i.e. home based care, residential and nursing care, respite care, support through voluntary organisations and support for carers to be able to offer local knowledge of the range of health and social care services available for people to be supported by the service.
Be aware of the needs and concerns of people who can be supported through this service and provide a friendly, efficient and courteous service to patients, relatives and visitors, providing them with advice and information as appropriate. Use empathetic approach to patients and/or relatives seeking assistance from clinical staff/senior managers as appropriate.
Promptly answer telephone enquiries, taking and relaying messages in a polite and helpful manner, taking action as appropriate. This will include enquiries from people who are supported through the service, their GPs and multiple other health and social care based professions.
Obtain patient/user satisfaction via issuing of questionnaires and follow up telephone surveys.
Be flexible in terms of both working hours and location.
Provide cover for colleagues across during periods of planned
annual leave and sickness.
Undertake administrative responsibilities such as note taking at meetings and monitoring and requesting stationary in line with local procedures.
The job description may change over time as necessary in conjunction with the post holder and stakeholders.
Please see full description and person spec attached to this vacancy.
Person specification
Essential
Essential criteria
11. Car driver
12. Healthcare Experience Administration and patients
13. NVQ Level 3 in adult care - advanced level or equivalent qualifications or working towards
14. Working knowledge of Microsoft Office
15. Working knowledge of EMIS
Desirable criteria
16. Experience in audits & KPIs
17. Experience of working on NHS Health Rosters
18. Experience with project based work
19. Ability to produce comprehensive reports
Essential
Essential criteria
20. Previous experience in Healthcare environment
Desirable criteria
21. Excellent Admin / IT Skills
22. Achieved Grade and 2 years Experience
Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.
References: You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.
Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Shortlisting: You will only be contacted via e-mail/SMS if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.
DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
NameGeorge HilditchJob titleOperational ManagerEmail addressTelephone number07917 233266