IT Supply Service Manager Location: Bristol Salary: £50,000 - £55,000 Do you enjoy driving high-quality IT supply/service delivery? Are you confident managing complex IT suppliers, optimising end-to-end service performance, and ensuring technical services run smoothly? If you're ready to influence how critical IT services are delivered and want to grow your career in IT Service Management, this could be the role for you. A bit about the job You'll join our central IT Supplier Management team, working at the heart of Aviva's technology operations. Our team ensures that our strategic IT partners deliver resilient, secure, and high-performing services that underpin Aviva's key platforms and business operations. In this role, you'll manage the performance and service delivery of a major IT supplier, ensuring adherence to ITIL practices, SLAs, service quality metrics, and risk controls. You'll work closely with Service Owners, Technical Leads, Architecture, Cyber Security, and Operational Support teams to ensure services are stable, reliable, and continuously improved. You'll also help influence and shape improvements across our wider supplier ecosystem. Skills and experience we're looking for Strong experience in IT Service Management, ITIL frameworks, and managing technical service performance with external suppliers. Good understanding of IT risk, compliance, and control frameworks, including how they apply to outsourced IT services. Solid knowledge of contract and service-level governance, including SLAs, OLAs, KPIs, and service performance reporting. Ability to work with technical teams to understand service issues, assess root causes, and drive supplier-led improvements. Excellent stakeholder management skills with the ability to influence across technical, operational, and commercial teams. What you'll get for this role: Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary £50,000 - £55,000 (depending on location, skills, experience, and qualifications) Bonus opportunity - 10% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Aviva is for everyone: We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please give Chloe Nettley a call on 07795207964 or send an email to chloe.nettley@aviva.com