Working within a busy, fast-paced, team-orientated, customer-focused sales office, the emphasis of the role will be to manage customer expectations by organising pricing of materials to meet project deadlines. Previous experience in processing quotes, sales, and purchase orders, and invoices is preferred.
Working within a busy, fast-paced, team-orientated, customer-focused sales office, the emphasis of the role will be to manage customer expectations by organising pricing of materials to meet project deadlines. Previous experience in processing quotes, sales and purchase orders, and invoices is preferred. The ability to problem solve and seek solutions is essential as is the ability to control workload with varying demands, whilst applying attention to detail with a diplomatic and pro-active approach. As an individual you will possess previous experience within a similar role.
Outline of main responsibilities:
* To prioritise workload and manage time to meet department KPIs
* Checking and monitoring stock levels to meet customer requirements
* Planning and scheduling customer deliveries to suit project timescales
* Working as an integral part of a busy team
* Providing support to other team members to meet the needs of the department or business
* General administrative duties to support customer service-related tasks (non-conformances, credit note requests, returns, invoice queries)
* Proactive participation in team meetings and workshops to expand knowledge, and enhance team performance and development
* Processing sales and purchase orders
* Preparing and checking customers' invoices
* Data validation and attention to detail checking customer purchase orders, and project information
Extensive customer-focused communications:
* Proactively managing customer relations with approved contractors, suppliers and external sales teams.
* Managing inter-departmental communications relating to project quotes/orders/deliveries/invoicing
* Co-ordination of project pricing, deliveries and problem-solving customer queries
* Ability to adapt communication style/approach to manage a diverse range of tasks throughout the project process
The sales office is a fast-paced customer focussed environment where we strive to exceed our customers' expectations.
We offer a dedicated service to all our customers through our sales co-ordinators who manage all aspects of the customer’s requirements from initial quotation right through to the co-ordination of delivery on site. We strive to provide efficient and accurate processing to ensure the successful outcome for all our projects, ensuring our customers return again and again.
There is a great team dynamic where everyone; regardless of their experience is able to bring something to the team, they pride themselves on their teamwork and support each other every day to achieve their shared goals.
This new role has been created to boost our existing administration team who provide essential support to our sales office, providing data collection, reporting and management of key data/information to enhance our overall service.
If you are looking for a varied role within a rapidly growing team and want to share in our onward success, this could be the role for you, and I look forward to receiving your application.
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