Grosvenor Cafe, Ashton Lane, Glasgow, Lanarkshire, G12 8SJ
The Role:
We are currently a seeking professional, reliable, and customer-focused Head Door Steward to lead our dynamic team of Security Staff. As Head Door Steward, you will play a key role in maintaining a safe, welcoming, and enjoyable environment for all guests at our venues. You will be the first point of contact for customers, ensuring they are greeted with a friendly and approachable manner, while also managing access and handling any security-related issues.
Role Responsibilities:
As part of the security team, your role will include:
1. Monitoring and managing crowds and queues
2. Dealing with conflict; restraining and escorting customers off of the premises if required
3. Ensuring the safety of customers and staff at all times
4. Managing the Door Steward Team.
The Person:
The ideal candidate will have:
5. A valid SIA Door Supervisor Badge is mandatory for this role.
6. 2 years experience within a similar role would be preferred.
7. Great communication and customer service skills with the ability to diffuse high tension situations.
8. Availability to work shifts, including late nights and weekends at key times during the year.
What We Offer:
9. TRONC electronic tips – Our staff keep 100% of tips earned in venues.
10. Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
11. 30% off of food and cinema tickets in all of our venues across Scotland.
12. Hotel and Apartment discounts.
13. Access to Scotsman Perks Benefits Portal.
14. Staff meals on duty.
15. Progression opportunities through our Scotsman Steps programme.
16. Head Office Development Days.
17. Refer a Friend Scheme.
How to Apply:
If you are a dedicated and confident individual looking to join a leading hospitality group, apply now and one of our friendly team will be in touch.