Trade Counter Assistant – Eurocell
Job Responsibilities
* Our Trade Counter Assistants are hands‑on, lead by example, and work closely with the Branch Manager and Branch Supervisor in day‑to‑day branch operations
* Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers
* Provide exceptional customer service and support to new and existing customers
* Picking, loading and delivering products to customers via Eurocells 3.5 tonne flatbed trucks and LWB vans
* Responsible for route planning, safe driving and keeping the company vehicle clean
* Supporting the Branch Manager with actions and activities on time, in full
* Compliance with Health and Safety, company policies and procedures
* Ensure excellence in customer service, operational standards and branch sales targets are achieved
* Support the delivery of sales targets while developing and maintaining positive customer relationships
* Assist with the delivery of branch operations
* Provide support and assistance to branch colleagues as required
* Maintain branch standards – including warehouse and stock management, front‑of‑house cleanliness and point of sale
* The Metal Shop Supervisor will lead fabrication and assembly operations within a busy workshop supporting retail and commercial fit‑out projects. You will be responsible for managing the day‑to‑day running of the metal shop.
Qualifications & Skills
* Passion and energy to deliver exceptional customer service and achieve business targets
* A hands‑on customer–focused approach, confident and happy to serve customers and proactively engage with potential future customers
* A commercial approach to drive sales and maximise margins, whilst ensuring our customers always walk away happy
* Good organisational skills, with ability to prioritise and use own initiative
* Confident IT user, with experience of MS Office and industry standard software such as SAP
* A full and valid driving licence is essential, and a FLT licence could be a distinct advantage
* Previous branch stock‑take experience could be a distinct advantage
* Comfortable to work in a small team and on occasion alone
* Experience within a similar role, ideally in a trade/builder’s merchant/retail, glazing or uPVC environment could be a distinct advantage
Position Details
* Hours: 22 per week – Permanent role, between 7 am – 4:30 pm Monday to Friday, 8 am – 12 pm Saturday rota
* Salary: £27 936 basic salary per year pro rata – realistic total earning potential up to £31 536 per year
Benefits
* Free healthcare plan for all employees
* Cash Plan
* 3× salary life assurance
* High Street discounts, staff discount
* Christmas shutdown period
* We work occasional Saturdays on a rota basis; we don’t open our branches on Sundays; our branches close at 4:30 pm during the week – supporting your work/life balance
* Exceptional monthly branch bonus
* Industry‑leading induction and training programmes
* Excellent opportunities to grow with us, and progress your career
* 25 days holiday, plus statutory holidays – normally 33 days in total each year
* Enhanced maternity and paternity benefit
* Free Life Assurance Plan of 3× your annual salary
* Option to join the Eurocell Share‑Save Scheme at discounted rates and share in our company success
* Company pension plan
* Employee discount on Eurocell products
* Discounts across many well‑known online and high‑street retailers
* A blend of training, including e‑learning and on‑the‑job training to help your career development
* Care First Employee Assistance Programme, available 24 hours a day, 365 days a year for confidential support and advice when you need it
* Colleague Referral Programme – we pay you for successfully referring people to join our team
* Our Trade Branch Network offers genuine opportunities to make a difference and provides many exciting career pathways within Eurocell
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