Regional director of operations

Regional Director – Housing, Property & Estates

Staffordshire | Up to £119,000 | Car Allowance

Dawson Jones Recruitment is exclusively supporting the appointment of a Regional Director for a large and ambitious housing provider operating across the Midlands.

This is a rare opportunity to join a significant organisation at a pivotal stage in its journey. The successful candidate will play a key role in shaping culture, driving performance and delivering excellent customer outcomes across a regional portfolio of approximately 8,500 homes.

Reporting into the Executive Team, you will provide strategic and operational leadership across Housing Management, Property Services and Estates Services for a regional portfolio of approximately 8,500 homes. In addition, through your Property Services responsibilities, you will hold organisation wide accountability for DLO operations, playing a key role in driving performance, consistency and service excellence across the wider business.

This is a highly visible leadership role requiring someone who can balance strategic thinking with operational delivery while creating a culture of accountability, collaboration and continuous improvement.

The Role

• Providing strategic and operational leadership across Housing Management, Property Services and Estates Services
• Leading customer focused service delivery across a regional portfolio of approximately 8,500 homes
• Holding organisation wide accountability for DLO operations
• Driving performance across repairs, maintenance, compliance and operational services
• Leading service improvement, transformation and cultural change initiatives
• Building and embedding a high performance culture focused on accountability, ownership and excellent customer outcomes
• Managing significant operational budgets, resources and business plans
• Working closely with Executive colleagues, stakeholders and governance groups to support organisational objectives
• Providing visible leadership across customer services, operational delivery and organisational performance
• Supporting the ongoing development of a customer focused, high performing and values driven organisation

Experience Required

• Significant senior leadership experience within social housing, property, customer operations or a related sector
• Responsibility for Housing Management, Property Services or broader operational functions
• Experience leading large multidisciplinary teams and senior managers
• Strong understanding of repairs, maintenance, compliance and service performance
• Experience overseeing or leading DLO operations
• A track record of driving organisational change, cultural improvement and service transformation
• Experience managing significant budgets and operational resources
• Excellent communication, stakeholder management and influencing skills

This is an exceptional opportunity to join a well established organisation with a strong social purpose, significant scale and genuine ambition for the future.

For a confidential discussion, please contact Claire Harrison at Dawson Jones Recruitment.

Dawson Jones Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equal opportunity and welcome applications from all suitably qualified individuals.