We've got an exciting opportunity for you to join us as a store supervisor. Find your place as a leader at Starbucks and help us build the brand's future. Here your voice is brewed into everything we do. Here you'll take the lead of the shift, working with your team of baristas to create our Starbucks Experience for our customers with high quality service, beverages and products, whilst creating our third place environment.
We're looking for candidates with previous coaching or supervisory experience in a customer facing role. You'll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment for your partners on shift. You'll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial, as you'll be responsible, alongside the store management team, to achieve results through making an impact, achieving goals, and creating our best moments through operational excellence.
You'll be an ambassador for our partner networks, making sure our partners know they belong. The best part about this role is that no two days are ever the same! Working in one of our fast-paced stores, a typical day could include:
1. Collaborating with the Store Manager, leading great shifts, supporting partners, and inspiring best moments and the Starbucks Experience for our partners and customers.
2. Setting priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store.
3. Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to potential issues and addressing/resolving any that arise to optimise the customer experience.
4. Identifying teachable moments to share best practices with the team.
5. Seeing challenges as opportunities for continuous improvement to drive operational excellence.
6. Executing store operations during scheduled shifts, including organising opening and closing duties.
7. Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
8. Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety, and sanitation guidelines for all products.
Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights, and/or holidays. All our retail store partners begin their careers with us by undertaking an introductory training programme led by our in-store trainers and coaches, designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
In return, we'll offer you a competitive starting salary and benefits that include:
* 28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year
* Free drinks and food when you're on shift
* Our store bonus program
* Bean stock options for all partners (own part of Starbucks!)
* Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
* A free bag of coffee each week and a 30% partner discount on food, beverages, and merchandise
* Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
* Life assurance
* Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
* A free 24/7 Employee Assistance Programme available to you and your family
* Recognition schemes and monetary awards for long service, WOWing customers, and your fellow Partners
* Great long-term career opportunities in store and support center
So, if you're looking for a new opportunity, with us you'll be welcomed, you'll be challenged, you'll be inspired. Here you'll be heard. Because here, you're a part of it all. Here you belong.
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