We are looking for a Food & Beverage Manager to join our team at Locke at Broken Wharf in London.
The role
As the lynchpin of the Food and Beverage team, overseeing the F&B team and reporting to the General Manager, you’ll ensure guests feel genuinely special from the moment they book to the moment they leave our F&B spaces. You need to be a natural leader, calm under pressure, with excellent organizational skills and a passion for seamless hospitality.
Responsibilities
* Service Delivery:
o Meet and exceed quality objectives and KPIs.
o Act as the SME in your area and foster a knowledge culture in F&B.
o Be fully conversant with company policies, SOPs, processes, products, brands, promotions and services.
o Handle escalations, answer telephone, email, and resolve issues professionally.
o Follow bylaws and procedures to ensure smooth customer service processes.
o Log and manage complaints per the procedure, providing solutions within timeframes.
o Liaise with operations, reservations, and finance to resolve issues within agreed SLAs.
* Operational Excellence & Guest Experience:
o Ensure seamless daily operations balancing efficiency with high service standards.
o Lead and mentor F&B Head Host & Head Chef, maintaining service culture and brand reputation.
o Oversee guest satisfaction, gather feedback, and implement satisfaction systems.
o Implement relevant cost control measures while maintaining a premium guest experience.
* Teamwork:
o Understand and embody the company values.
o Constructively challenge, question, seek improvement, evolve, and be human.
o Contribute to a strong community spirit.
o Be objective, fair, ethical, and consistent.
* Financial F&B Accountability:
o Full responsibility for the P&L for F&B, ensuring financial targets are met or exceeded.
o Drive cost efficiency while maintaining quality and service standards.
o Regularly review budgeting, forecasting, and financial reporting to identify risks and opportunities.
o Ensure compliance with all financial, legal, and regulatory requirements.
* People Leadership & Performance Management:
o Inspire, coach, and develop a high-performing team.
o Champion a culture of accountability, empowerment, and continuous improvement.
o Foster a culture of engagement, retention, and professional development.
Qualifications
* Bachelor’s degree in Hospitality Management, Business Administration, or related field (desired).
* Minimum 2 years experience in food and beverage management in a similar role.
* Experience in the F&B industry with increasing responsibility over time.
* Knowledge of food & beverage menu items, wine, spirits, cocktails.
* Experience with financial management and budget controls.
* Track record of providing exceptional customer service and building positive guest experiences.
* Experience leading and managing teams, including training, development, and performance management.
Skills
* Motivate and supervise staff, delegate tasks, make effective decisions.
* Lead service and manage team front-line.
* Excellent people management skills with proven team development.
* Advanced knowledge of food & beverage systems and service delivery.
* Strong analytical, decision-making, problem-solving abilities.
* Drive operational efficiency while maintaining high guest satisfaction.
* Strong communication and negotiation skills.
* Proficiency in hospitality POS technology systems, inventory management, stock ordering and reporting software.
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