FusePump Gloucester, England, United Kingdom
Join or sign in to find your next job
Join to apply for the Senior 2nd Line Engineer role at FusePump
FusePump Gloucester, England, United Kingdom
3 days ago Be among the first 25 applicants
Join to apply for the Senior 2nd Line Engineer role at FusePump
Get AI-powered advice on this job and more exclusive features.
Senior 2nd Line Engineer (Progression to 3rd Line)
HQ: Gloucester/Hybrid
About The Company
My client is a growing, fast-paced Managed Service Provider (MSP) delivering IT support, cloud solutions, and infrastructure projects to a wide range of clients across the UK. The team thrives on collaboration, learning, and solving real-world technical problems with a people-first approach.
We're looking for a 2nd Line Engineer whos ready for that next step someone with the drive and capability to progress into a 3rd Line / Senior Engineer role, with full support and development along the way.
The Opportunity
This is an ideal role for a technically strong 2nd Line Engineer who wants to deepen their skills and step into more advanced project work, escalations, and architecture discussions.
Youll work alongside experienced 3rd line engineers and have access to structured development, hands-on mentoring, and real progression opportunities all while supporting a variety of clients and technologies in a dynamic MSP environment.
Key Responsibilities
* Provide high-quality 2nd line support to clients across a range of industries
* Troubleshoot and resolve technical issues related to desktops, servers, networking, and cloud systems
* Act as an escalation point for the 1st line team
* Support infrastructure upgrades, migrations, and deployment projects
* Assist with onboarding new clients and maintaining their environments
* Document fixes and maintain accurate client records in the service desk system
* Collaborate with 3rd line engineers and project teams to expand your technical exposure
* Proactively identify recurring issues and suggest improvements
What Were Looking For
* Proven experience in a 2nd Line IT Support role, ideally within an MSP
* Solid knowledge of Microsoft 365, Windows Server (2016+), Active Directory, DNS/DHCP
* Experience with Azure (e.g. Azure AD, basic VM management, Intune)
* Good networking fundamentals: firewalls, switching, VPNs
* Familiarity with backup solutions (e.g. Veeam, Datto), RMM tools, and remote troubleshooting
* A strong desire to develop your technical skillset and move into a senior/3rd line position
* Excellent customer service and communication skills
* Full UK driving licence (client visits required)
Benefits
Salary up to £40,000 DOE
Private healthcare
25 days annual leave + bank holidays
Professional development and Microsoft certification support
Electric car scheme
Pension scheme
Flexible hybrid working
If youre interested in this opportunity, please send across your CV for immediate consideration.
Set2 Recruit is acting as an employment agency in relation to this vacancy.
LNKD1_UKTJ
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT System Training and Support
Referrals increase your chances of interviewing at FusePump by 2x
Get notified about new Line Engineer jobs in Gloucester, England, United Kingdom.
Air Source Heat Pump Service/Breakdown Engineer
Stonehouse, England, United Kingdom 21 minutes ago
Kemble, England, United Kingdom 1 month ago
Stonehouse, England, United Kingdom 1 month ago
Worcester, England, United Kingdom 1 week ago
Gloucester, England, United Kingdom 3 weeks ago
Gloucester, England, United Kingdom 1 week ago
Gloucester, England, United Kingdom 1 week ago
Gloucester, England, United Kingdom 1 week ago
Chipping Campden, England, United Kingdom 5 days ago
Boddington, England, United Kingdom 2 weeks ago
Gloucester, England, United Kingdom 5 days ago
Lower Stanton St Quintin, England, United Kingdom 3 months ago
Abbot's Salford, England, United Kingdom 1 month ago
Hereford, England, United Kingdom 3 weeks ago
Design Engineer - CAB / Chassis / Hydraulics / Vehicle Integration
Moreton-In-Marsh, England, United Kingdom 1 year ago
Gloucester, England, United Kingdom 4 days ago
Design Engineer - CAB / Chassis / Hydraulics / Vehicle Integration
Moreton-In-Marsh, England, United Kingdom 1 year ago
Hereford, England, United Kingdom 5 months ago
Design Engineer - CAB / Chassis / Hydraulics / Vehicle Integration
Moreton-In-Marsh, England, United Kingdom 1 year ago
Worcester, England, United Kingdom 1 week ago
Gloucester, England, United Kingdom 3 days ago
Abbot's Salford, England, United Kingdom 1 month ago
Worcester, England, United Kingdom 2 weeks ago
Planned Preventative Maintenance Technician
Gloucester, England, United Kingdom 6 days ago
Stonehouse, England, United Kingdom 1 week ago
Gloucester, England, United Kingdom 3 weeks ago
Worcester, England, United Kingdom 1 week ago
Worcester, England, United Kingdom 6 days ago
Worcester, England, United Kingdom 6 days ago
Brockworth, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr