Debt Control Assistant
Location: Newcastle city centre
Salary: £25,000 + Benefits
Contract Type: Full-Time, Permanent, office based
Hours: 37.5 hours per week 9.00am-5.30pm (Mon-Fri)
Role Overview
As a Debt Control Assistant, you will play a vital role in managing and recovering outstanding debts within the business. This will involve extensive communication with both individual and corporate debtors, ensuring payment is made within agreed terms while maintaining strong working relationships across the company.
Main Responsibilities
1. Client Relations: Build and maintain effective relationships with Client Service Directors and other internal teams to drive cash collections.
2. Debt Recovery: Liaise with debtors via telephone, email, or letter to recover money owed, ensuring all payments are made within agreed terms.
3. Issue Resolution: Investigate queries, negotiate payment dates and resolve complex issues with the support of senior team members.
4. Internal Coordination: Work closely with teams from various departments, including Legal and Operations, to ensure efficient collections and resolution of outstanding debts.
5. Risk Management: Identify early signs of financial distress and work with relevant stakeholders to mitigate r...