Additional Information
Job Number
Job CategoryLoss Prevention & Security
LocationThe St. Regis London, 37 Conduit Street Mayfair, London, United Kingdom, United Kingdom, W15 2YF
ScheduleFull Time
Located Remotely?N
Position Type Management
About the Hotel
Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal.
With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'; a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.
The Opportunity
We are seeking a vigilant and service-oriented Director of Loss Prevention to lead the security operations at The St. Regis London. This role is responsible for safeguarding our guests, employees, and property assets while upholding the highest standards of safety and discretion. As part of the pre-opening team, you will play a pivotal role in establishing protocols, building a trusted team, and ensuring a secure environment that complements our commitment to anticipatory service and refined hospitality.
Key Responsibilities
Managing Security & Loss Prevention Operations
* Oversee daily security operations, ensuring all areas of the property are safe and secure
* Develop and implement emergency procedures and risk mitigation strategies
* Conduct investigations into property losses and escalate findings appropriately
* Deploy and supervise security personnel to monitor and protect assets
* Conduct regular patrols of the hotel and surrounding areas
* Maintain logs, certifications, and documentation in compliance with legal and brand standards
* Identify and recommend solutions for physical hazards and unsafe practices
* Ensure timely access to medical assistance when needed
* Monitor external factors and media coverage to anticipate potential risks
Leading the Security Team
* Attend operational meetings to gather and communicate critical information to the team
* Foster a culture of trust, respect, and cooperation among team members
* Provide coaching, mentorship, and performance feedback to officers
* Celebrate team successes and recognize contributions publicly
* Communicate safety procedures and ensure full understanding across the department
* Serve as a role model for professionalism, integrity, and service excellence
* Maintain open communication channels and address employee concerns proactively
Ensuring Exceptional Guest Service
* Lead with a guest-first mindset, ensuring safety and satisfaction are seamlessly integrated
* Empower team members to deliver exceptional service during guest interactions
* Incorporate guest safety into departmental planning and continuous improvement efforts
* Handle guest complaints with empathy and discretion
Human Resources & Compliance
* Manage accident claims and reporting in collaboration with Human Resources
* Conduct performance appraisals and administer disciplinary procedures fairly
* Maintain required certifications including First Aid and CPR
* Support training initiatives and develop educational programs for the team
* Uphold property policies and ensure consistent application across the department
Additional Responsibilities
* Analyze information to make sound decisions and solve problems effectively
* Build and maintain relationships with local law enforcement and emergency services
* Keep leadership and team members informed with timely updates and clear communication
* Provide information and support via phone, email, and in-person interactions
What We're Looking For
* Excellent communication and interpersonal skills, with the ability to influence at all levels
* Strong decision-making skills, particularly in high-pressure situations
* Highly organised, able to prioritise and manage multiple projects
* Advanced risk assessment and incident management capabilities
* Experience in developing and delivering professional training programmes
* Discretion, professionalism, and confidence when working with VIPs and senior stakeholders
Why Join Us
* Be part of a historic opening and a globally renowned luxury brand
* Shape the safety culture of a flagship hotel in one of London's most iconic locations
* Enjoy competitive compensation, benefits, and career development opportunities
* Work alongside a passionate and visionary team redefining ultra-luxury hospitality in the UK
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.