About the Role:
Compass House Medical Centres are seeking a compassionate and skilled Carer Support Worker to provide assessments, support, and guidance to unpaid carers within our community. This role offers the opportunity to make a real difference to carers' health and wellbeing by identifying needs, providing support, and connecting carers with the right resources and services.
Key Responsibilities:
* Work alongside GP practice teams as a point of expertise to support unpaid carers.
* Conduct Health and Wellbeing Checks and assessments with carers in the practice, at home, or remotely via phone, Teams, or Attend Anywhere.
* Use a strengths-based, trauma-informed approach to identify carers' needs, outcomes, and Care Act eligibility.
* Support carers to access appropriate services and community resources, including emotional and practical support.
* Refer carers to specialist support services when necessary (e.g., Mental Health, Dementia, Young Adult, Learning Disability, Substance Misuse, or Children's Services for Young Carers/Parent Carers).
* Contribute to Compass House's achievement of GP Carers Quality Markers and compliance with national and local expectations, including the NHS Long-Term Plan.
* Support initiatives such as carers' contingency planning, coding, identification of young carers, and Carers' Passport schemes.
* Undertake project work as required.
* Maintain processes for the regular reporting of statistics (e.g., Health and Wellbeing Checks, coded carers, carers' flu checks) with due regard to confidentiality and consent.
* Work closely with reception staff, social prescribers, and other practice staff to identify carers and ensure appropriate coding and contingency plans.
* Promote carers' support across the practice, including websites, newsletters, notice boards, and information racks.
* Liaise with statutory and voluntary agencies, carers networks, and advocate on behalf of individual carers.
* Refer carers to specialist information providers (e.g., Signposts for Carers, Bay Benefits, CAB, Age Concern Torbay).
* Contribute to evaluating the Carer Support Worker role and associated services to inform future commissioning.
* Deliver Carers Awareness Training to practice staff
Requirements:
* Experience working with carers, vulnerable adults, or in health/social care settings.
* Understanding of the Care Act, carer assessments, and local support services.
* Strong communication and interpersonal skills.
* Ability to work independently and as part of a multidisciplinary team.
* Empathy, patience, and a commitment to improving carers' wellbeing.
* Experience in project work and data reporting is desirable.
Benefits:
* Supportive and inclusive working environment.
* Opportunities for professional development and training.
* Flexible working arrangements, including remote consultations.
* Making a tangible difference to carers and the local community.
How to Apply:
Please submit your CV and a covering letter outlining your experience and interest in the role.
Job Type: Part-time
Pay: £13.40 per hour
Expected hours: 15 per week
Benefits:
* Company pension
* Flexitime
Work Location: In person