Better places, thriving communities.
Position: Soft Services Manager
Location: BAE Systems - Rochester
Role: Full Time, 8:00am - 5:00pm, Monday to Friday
Are you looking for your next opportunity?
We are looking for an experienced Soft Services Manager to support the Operations Team in the management of site-based cleaning operatives. Duties include staff inductions and training, liaising with recruitment agencies and completion of on-boarding paperwork.
Role responsibilities:
1. Manage the delivery of inductions and completion of Task Risk Assessment paperwork for cleaning operatives
2. Management of operational performance in line with all client KPI requirements and reporting timeliness
3. Monitor the use of chemicals and materials utilised in Touch Point Cleaning (TPC) roles
4. Deal with any issues efficiently and in a professional manner, and referring to your line manager where appropriate
5. Team training and performance reviews of immediate teams against agreed objectives and document according to company policy
6. Weekly / monthly auditing of sites
7. Manage the operational teams across all soft service delivery lines eg; Security, Cleaning, Waste management, Front of house
What does our ideal candidate look like?
8. Previous experience in a supervisory role is essential
9. Good communication skills and an ability to adapt their approach to differing audiences
10. Proficient IT skills including MS Word and MS Excel
11. Be organised with the ability to multi-task, prioritise and manage competing demands
If this sounds of interest please hit apply!
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Jessica Mercel at .