Join to apply for the Client Consultant - Menswear Designer role at Selfridges.
As a Menswear Designer Client Consultant you are an essential part of a team that delivers the extraordinary to our customers. As a Retail team member and an expert of all things Selfridges, you are fully knowledgeable of everything about the store, including the latest events and services that only Selfridges can offer. Based in your department, you will create memorable experiences by understanding reasons to visit for all our customers, deepen relationships and grow your client book, while maintaining the highest retail standards.
As a Menswear Designer Client Consultant You Will
* Create the extraordinary by identifying and connecting with potential clients shopping in your department and quickly assess and cater to their needs in the moment.
* Work as part of a team focused on creating a memorable customer experience, from selling and replenishing stock, cashing up and organising rails, to hosting and ensuring accurate data capture at POS and encouraging opt‑in.
* Dedicate time to building a client base within your division and nurturing long‑term relationships through proactive client development, with personalised updates on new products and experiences.
* Elevate customers’ experiences by providing a seamless connection to the rest of the store, including brand partners, acting as a recognised and trusted member of the team.
* Manage customer feedback and use it constructively to continually raise the bar for service, sales and retail standards.
* Stay ahead of the latest trends by expanding your knowledge of products and competitors, striving to be an expert in your division.
* Understand and follow health, safety and security procedures and play an active role in preventing stock loss.
A Bit About You
* A great communicator who adapts style and service to suit customer needs and preferences, personalising communication and keeping My Yellow Book updated.
* A sales and service expert acting as a personal concierge, quickly assessing needs and delivering exceptional service, and introducing clients to colleagues where appropriate.
* WELL‑INFORMED: an expert in your division with excellent product knowledge, aware of store events, services and reasons to visit that may appeal to clients.
* CONNECTED: builds relationships across the shop floor, knowing exactly whom to take a client to for extra product knowledge or continued experience.
* CURIOUS: seeks opportunities to discover more about clients’ preferences and stay ahead of trends, expanding product knowledge beyond your division.
* TECH‑savvy: embraces clienteling tools to manage your client book and uses an omni‑channel approach.
* A proud shopkeeper who maintains a clean environment, helps with cashing up and supports the wider team, showing flexibility.
* Flexible and responsive to business needs, happy and comfortable taking responsibility for tasks beyond the role expectation.
* An example of our values, a trusted and respected team member.
Selfridges.
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