Overview
Location: On-site in Knutsford, Cheshire, North-West England (not remote)
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.
Your Purpose
To deliver exceptional, professional massage therapy and advanced face and body treatments in line with Fairmont’s world‑class spa standards. The Spa Therapist creates a serene, luxurious, and personalised wellness experience for every guest, ensuring uncompromised attention to service, safety, and wellbeing while remaining current with industry trends and techniques.
Job Description
* Perform professional massage therapies and body treatments, ensuring guest comfort, safety, and relaxation whilst adhering to Fairmont Spa protocols
* Develop and maintain expertise in various massage techniques, including Swedish, deep tissue, hot stone, and aromatherapy
* Conduct thorough consultations with guests to understand their needs and tailor treatments accordingly
* Maintain immaculate cleanliness and proper stocking of treatment rooms, preparing for appointments as required
* Provide exceptional customer service, including answering queries about spa facilities and services, and promoting spa offerings and retail products
* Stay current with industry trends, maintain valid professional licences, and participate in ongoing training to enhance service quality
* Support overall spa operations, including reception, retail, and marketing activities when needed, and collaborate effectively with other departments
* Adhere to all health and safety procedures, including emergency protocols and safe working practices
* Contribute to continuous improvement initiatives through active participation in departmental meetings and cross-training programmes
* Maintain accurate and detailed client records, including treatment notes and product recommendations
* Participate in regular team meetings and contribute ideas for improving spa services and guest experiences
* Assist in the development and implementation of new spa treatments and packages
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
* NVQ Level 3 in Beauty Therapy or equivalent (CIDESCO, CIBTAC, ITEC highly desirable)
* Minimum 1 year of experience in a luxury spa, wellness centre, or 5‑star hospitality environment
* Strong proficiency in massage therapy including Swedish, deep tissue, and relaxation techniques
* Experience delivering advanced face and body treatments in line with professional training
* Excellent communication and guest‑care skills suited to a luxury wellness environment
* High standard of personal presentation consistent with Fairmont brand expectations
* Strong understanding of hygiene, safety, and compliance standards including COSHH and treatment‑room protocols
* Ability to work flexibly including weekends, evenings, and peak seasonal periods
* Confidence with retail recommendations and product knowledge to enhance the guest experience
* Commitment to continuous professional development and staying current with industry trends
What is in it for you?
* Exclusive Discounts:
o Fairmont Cheshire, The Mere, Spa and Golf discount
o Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
o 20% off food and beverage in on-site restaurants
* Colleague restaurant
* Being part of The Mere Team – our culture is unique!
* You will benefit from training and development opportunities
* Competitive salary and benefits including pension
* 28 days of holiday including public holidays
* 1-5 days service award based on length of service
* Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
* And last but not least you will get to work with a team of EXTRAORDINARY people
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