Requirements
* We are currently looking for a highly customer‑focused and enthusiastic Deskside Support Engineer, with a genuine interest in solving IT issues, to support one of our key clients
* A strong willingness to learn and take on new challenges
* Excellent written and verbal communication skills
* Ability to work independently and collaboratively within small and global teams
* Experience in a Deskside / Desktop Support role
* Strong software and hardware troubleshooting skills
* Experience supporting Windows operating systems
* Experience supporting Microsoft Office and Office 365
* Experience working in a regulated, ITIL‑based support environment using ticketing systems
* Good understanding of network infrastructure (switches, routers, access points, patching)
* Experience supporting server hardware, including racking and Hands & Eyes activities
* Printer hardware support experience
* Flexibility to support essential out‑of‑hours work when required
What the job involves
* You’ll be technically competent, an excellent communicator, keen to learn, and capable of thriving in a fast-paced, highly regulated environment
* In this role, you’ll support end‑user desktops and connected devices across office environments, as well as provide Hands & Eyes support for local infrastructure including network, server, and printing hardware
* Working on behalf of DXC Technology to deliver high‑quality Deskside Support services
* Providing a wide range of deskside support to end users in office environments
* Resolving incidents accurately and efficiently within agreed SLAs and targets
* Maintaining a strong commitment to service quality and excellent customer experience
* Taking ownership of tickets escalated from the Service Desk and other resolver teams
* Working independently or as part of a small on‑site team, prioritising incidents, requests, and escalations effectively
* Building trusted relationships within the client environment
* Ensuring all activity is accurately documented in line with ITIL best practice
* Creating and maintaining Knowledge Base articles to support continuous improvement
* Working safely and securely, adhering to DXC health & safety training, policies, and procedures
* Following all IT Asset Management processes and controls
* Building and deploying PCs, patching network points, troubleshooting printer issues, and supporting standard software packages
* Carrying out ad‑hoc IT tasks with a positive, "can-do" attitude
* Providing Hands & Eyes support in comms rooms and technical areas, including feedback to offshore teams
* Continually learning new skills and processes to broaden your support capability
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