Responsibilities
* Check patients details and demographics and ensure that Cerner is updated.
* On receipt of referral l into the department add all patients to the active waiting list.
* Book pre‑op assessment appointments as required.
* Contact patients to agree planned admission dates updating the relevant systems.
* Action and monitor healthcare communication.
* Send confirmation letters to patients.
* Generate pre‑admission lists and pre‑operative assessment lists from the patient.
* Check on Cerner that the appointment/procedure is still booked just prior to contact being made with patients/carers.
* Adhere to the pre‑admission call process. Input, action all appointment outcomes on the healthcare communications service; document the outcome of the call and any questions asked by the patients.
* Telephone patients/carers to confirm we have their correct contact details and that they will be attending their pre‑operative assessment appointment, inpatient or day‑case procedures.
* Ensure all patients are treated with tact and sensitivity whilst maintaining confidentiality at all times.
* Contact GP surgeries to obtain correct contact details for patients that we have incorrect information for within our systems.
* Inform Elective Admission Clerks of all outcomes of telephone communication with patients so that any cancellations can be replaced to maintain maximum theatre utilisation.
Application process and salary details
Dear Potential Applicant,
It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust:
• Please note that the salary advertised is for full‑time hours. If this post is less than 37.5 hours per week, the salary will be pro‑rata. For posts on Agenda for Change pay‑scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
• This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
• Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
• Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short‑listed.
Disclosures and Checks
Disclosure and Barring Scheme (DBS)
If the role you are applying for is identified as either controlled or regulated activity as defined in the Safeguarding Vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained.
The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974.
In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1‑3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.
The cost of an Enhanced Disclosure will be £55.38 and for a Standard Disclosure will be £27.38.
This cost is not applicable for a Volunteer post.
Requirements and expectations
We are looking for a person that has experience in a customer service environment and has a flexible approach to the needs of the service and enjoys working as part of a team and to be committed to the role to ensure a quality service is delivered. If you have a high level of motivation and willingness to learn you can expect a supportive environment and encouragement to learn and develop for future opportunities.
About East Lancashire Hospitals NHS Trust
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Elective Admissions is a valued service provider to the Trust. We are responsible for the scheduling of patients admission dates for all elective surgery. Our team of 25 admission clerks manage over 90 consultants waiting lists within General Surgery, Orthopaedics, Gynaecology, Urology, Ophthalmology, ENT, Max Fax, General Medicine. Due to an increase in service provision we are looking for an individual with a positive attitude who will work well within the existing team and enable the team to achieve their targets whilst improvements are undertaken to provide a quality patient service.
Equal Opportunities Statement
The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a ‘Zero Tolerance’ policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first‑class service to the recruitment of people into positions of trust.
We aim to employ a workforce that reflects the diverse communities we serve.
We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.
We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under‑representation of BAME employees. Appointments will be made on merit.
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