Our client is seeking an experienced ICT Business Applications Analyst to join their Business Transformation team.
You will work as part of the ICT Business Applications team, providing technical expertise, business analysis, and quality assurance across the full application lifecycle, with a strong focus on Microsoft 365 technologies and integrated systems.
Key Responsibilities
• Provide 2nd line support for business applications, working collaboratively with the wider ICT team to deliver a consistent and high-quality service.
• Design and develop business solutions using Microsoft 365 tools, including Power Apps, Power Automate, SharePoint, and Dynamics.
• Work closely with third-party software providers to resolve incidents and deliver system enhancements.
• Support application upgrades and patching, including leading User Acceptance Testing (UAT) and maintaining comprehensive test scripts.
• Collaborate with governance teams and data owners to implement and maintain data retention policies across systems.
• Perform system administration tasks, including user access management, maintenance, and configuration changes.
• Act as the ICT lead on business projects, providing technical expertise and supporting process design, solution delivery, and implementation.
• Identify opportunities for system improvements and efficiencies to enhance business processes.
• Investigate and recommend new technologies and solutions aligned to organisational requirements.
• Develop and deliver training materials, user guides, and support documentation for new systems and enhancements.
• Prepare and present security and access reports, ensuring appropriate controls are maintained.
• Participate in user groups, product webinars, and networking forums to share knowledge and promote best practice.
Skills & Experience Required
• Proven experience supporting, maintaining, and implementing integrated business applications.
• Strong understanding of CRM systems, data structures, integrations, and digital technologies.
• Experience in business systems analysis, including requirements gathering, process mapping, and process improvement.
• Demonstrated ability to deliver multiple projects and tasks to deadlines, maintaining high standards of quality and accuracy.
• Strong analytical skills, with the ability to challenge and validate requirements to fully understand business needs.
• Advanced proficiency in Microsoft Office, with a good understanding of the wider Microsoft 365 ecosystem.
• Strong stakeholder engagement skills, with the ability to work effectively across technical and non-technical teams.
Desirable Experience
• Familiarity with Agile and Waterfall methodologies.
• Experience working with housing sector applications and users.
• Hands-on experience developing solutions using the Microsoft Power Platform.
Qualifications
• Minimum of 2 years’ experience supporting and implementing business applications.
• Project or Change Management qualification (desirable but not essential).
Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.
Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful