Housekeeping Executive
Summary of Responsibilities:
* Inspect & maintain rooms, corridors and service areas on a daily basis in the respective range assigned and to ensure brand cleanliness and appearance meet room quality standards
* Daily Inspect rooms: checkouts, vacant, VIP, Out-of-Service and special attention rooms.
* Control and minimize out of service rooms during high occupancy.
* Inspect make up rooms and checkout rooms daily ensuring that own floor section is fully checked at the end of the day.
* Checking the functional operation of each room, liaison with Engineering and IT to rectify issues
* Assist in scheduling colleagues for work assignments, managing labor cost based on required hours/room quota
* Liaise with Coordinators and Front Office for the release of rooms
* Lead a housekeeping shift to personalize the in-room guest service whenever required
* Check the preparation of VIP
* Induct and train the Housekeeping team to focus on welcome and communication when guests are on floors / in rooms
* Lead guest service and the team using the Heartist approach
* Induct and train room attendants and Team Leaders in technical skills and processes as outlined in the Keys to Success manuals within own floor range
* Manage team within guidelines provided in the colleague handbook
* Oversee the provision of room supplies, cleaning equipment, linen, and chemicals
* Coach room attendants and Team Leaders to constantly improve or maintain performance, give guidance where performance is below expectations
* Ensure that safe working practices are followed including emergency procedures
* Participate in departmental leadership activities as a member of the team
* Maintain levels of confidentiality and discretion for guests
* Develop own knowledge and skills as a contributing member of the Housekeeping team
Qualifications
* Certificate or Diploma in Hospitality or related field
* Minimum 2 years in Housekeeping Position
* Minimum 1 year as Team Leaders
* Trainer or on Job Trainer preferred
* Technical skills for Housekeeping/Coordinator
* Supervisory and leadership skills – collaborative, enabling, and entrepreneurial
* Interpersonal skills well developed with guests, colleagues, and management
* Use/knowledge of PMS e.g., Opera, E-Housekeeping
* Able to solve problem/make decision within scope
* Attention to detail especially cleanliness, room presentation
* Able to work independently, reliable, self-directed, self-motivated
Our Commitment to Diversity & Inclusion
We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.
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