Senior Account Manager – Display Graphics
A display graphics company at the forefront of the industry is expanding its team of industry leading experts. We are looking for a senior account management professional with the experience and skills necessary to help clients achieve their commercial goals. You will work with key clients and be right by their side every step of the way, from initial concept to finished printed products.
Responsibilities include:
* Manage a portfolio of accounts from varying business sectors, manage on‑going projects with clients to a high standard, liaising with clients and internal departments to ensure our clients receive exceptional service, opportunities for growth are identified and developed through a commitment to customer service excellence.
* Ensure satisfaction is always achieved through pro‑active management and communication.
* Retention and development of clients through the provision of first‑class services.
* Be the first escalation point with the Client Support Team.
* Be the key voice of the company and uphold the company values, ensuring we drive reputational excellence within our industry.
* Manage and lead the account management of some of the business’ key clients and strategic accounts.
* Respond to all client requests for information within a timely manner and in line with the Client Support Team internal SLAs.
* Provide quotes to the client from existing price matrices.
Qualifications, Skills & Experience:
* IT literate.
* Fast and accurate administrative skills.
* Strong organisational skills.
* Ability to prioritise under pressure.
* Leadership qualities and a desire to progress into team‑management.
* Problem solving attitude.
* Personable approach, with good relationship building skills.
* Be professional, courteous and used to working in a high‑pressured client‑facing environment.
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