Service Administrator
Due to continued growth and expansion, this plumbing and heating company in Hull is looking for a proactive and organised Service Administrator to join their operations team.
Reporting to the Operations Director, you will play a key role in supporting the day-to-day delivery of services, acting as a central point of contact for customers, engineers, suppliers and subcontractors. This is a varied and fast-paced position that would suit someone with excellent organisational skills, strong attention to detail and a professional telephone manner.
Key Responsibilities
* Providing administrative support to clients, engineers, suppliers and subcontractors
* Handling inbound calls and emails from customers and colleagues
* Logging service requests and call-outs onto the company management system
* Liaising with customers and providing timely updates on job progress
* Updating operational systems with information received from engineers and suppliers
* Scheduling and monitoring engineers' workloads
* Producing and issuing client reports
* Generating purchase orders for suppliers and subcontractors
* Supporting general helpdesk administration activities
* Monitoring operational performance targets and service level agreements (SLAs)
Skills & Knowledge
* Previous experience working in a service / administrative environment will be beneficial, ideally within the service industry
* Excellent communication skills, both written and verbal
* Strong attention to detail with good spelling and grammar
* Good organisational and multitasking abilities
* A professional and confident telephone manner
* Experience using Microsoft Office, including Outlook, Word and Excel
* The ability to work effectively as part of a team
Key Info
Location: Hull, HU3
Wage: From 28k per year, depending on experience
About the Employer
Our client is a well-established and growing facilities and building services provider, delivering a comprehensive range of maintenance, repair and support services across commercial properties and critical infrastructure throughout East Yorkshire and North Lincolnshire.
* Overtime opportunities available
* 25 days of annual leave plus bank holidays
* Company pension scheme
* Sick pay
* Life insurance
* Ongoing training and development opportunities
* Long-term career prospects within a growing business
Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates, including ex-service personnel, armed forces reservists and their families.
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