Job Summary
Working alongside medical/nursing and administrative colleagues to provide a range of admin/clerical and reception support to theatre staff and clinical staff in accordance with relevant policies, procedures, protocols, and guidelines.
Main Duties of the Job
To be the first point of contact for the department, receive patients and visitors to the Treatment Centre and ensure their customer service needs are always met. Manage patient waiting lists and ensure patients are assigned/booked to the correct specialty. Provide a range of administrative and clerical duties to the theatre staff, including filing, data entry and Excel spreadsheets.
About Us
Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services and our Oxford Road Campus in Manchester is the largest health academic campus in Europe—a great place to shape your career. With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year. At MFT we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high‑quality care and exceptional patient outcomes.
Details
Date posted
05 March 2026
Pay scheme
Agenda for Change
Band
Band 3
Salary
£24,937 to £26,598 a year (pro rata)
Contract
Permanent
Working pattern
Part‑time
Reference number
349‑WTWA‑7852238C‑RL4
Job location
Withington Hospital, Nell Lane, West Didsbury, Manchester, M20 2LR
Job Responsibilities
* Act as the first point of contact for the department and manage patient and visitor reception.
* Maintain patient waiting lists and ensure accurate booking to appropriate specialties.
* Provide administrative and clerical support to theatre staff, including filing, data entry and Excel spreadsheet preparation.
* Collaborate with medical/nursing and administrative colleagues to ensure smooth operation of the Treatment Centre.
Person Specification
Qualifications
Essential
* Minimum Level C GCSE English or equivalent, including Maths and English.
* Good standard of general education.
Desirable
* RSA Level 2 or NVQ Level or equivalent.
* ECDL or equivalent.
Experience
Essential
* Previous experience of working with office systems and procedures.
* Experience of working within a team and independently.
* Good level of written and spoken English.
* Accuracy of typing.
* Ability to present information in a clear and logical manner—both written and verbal.
* Ability to demonstrate organisational skills, including time management, prioritisation and task completion.
Desirable
* Customer Service Course.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.
Use of Artificial Intelligence (AI) in Your Application
Here at Manchester University NHS Foundation Trust, we are proud to be inclusive and transparent. We ask all applicants to ensure that their job applications reflect their own experiences, skills and motivations. While AI tools can support spelling, grammar or formatting, we expect that the content of your application—especially personal statements and responses to role‑specific questions—be written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.
Employer Details
Employer name
Manchester University NHS Foundation Trust
Address
Withington Hospital, Nell Lane, West Didsbury, Manchester, M20 2LR
Website
https://mft.nhs.uk/careers/
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