Salary: £45,000 - 45,000 per year Requirements: Experience working within a 5-star hotel environment is essential. A minimum of 3 years hospitality IT support experience. Strong first line technical support skills across hardware, software, Wi-Fi, POS and office applications. Ability to log, prioritise and resolve IT tickets within agreed SLAs. Experience with user account management, onboarding/offboarding and equipment setup. Competence in maintaining IT hardware, monitoring networks, and supporting guest-facing technologies. Understanding of GDPR, data protection and cybersecurity protocols. A proactive approach, with strong documentation skills and the ability to support IT projects and system enhancements. Responsibilities: Support the day-to-day operation of the estates technology systems ensuring reliability across hardware, software, networks, and guest-facing technologies. Provide first-line technical support to staff across all departments. Manage IT tickets, ensuring logged issues are prioritised and resolved within agreed SLAs. Oversee the onboarding and offboarding processes for staff regarding IT assets. Maintain laptops, desktops, printers, handheld devices, servers, networking equipment, access control systems, CCTV integrations, and telephony. Monitor Wi-Fi stability and assist guests with connectivity issues as needed. Follow cybersecurity, data protection, and GDPR protocols while supporting system updates and security monitoring. Assist with technology upgrades and wider IT improvement projects across the estate. Technologies: Hardware Support Security More: We are an exclusive 5-star luxury estate renowned for exceptional guest experiences and high operational standards. Our dedicated IT function plays a key role in supporting the smooth running of all technology systems across the property. This full-time position requires 48 hours per week and may include weekends and bank holidays. Join us in a prestigious environment where you will have the opportunity to contribute to improvement projects and develop your expertise within luxury hospitality. last updated 14 week of 2026