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Job Title :
Front of House Assistant (Maternity cover)
Hours :
24 hours per week
Rate of Pay :
£ per hour
Location :
Dumfries
Are you a warm personality with natural organisational skills? Are you passionate about wellness and providing exceptional customer service? Bannatyne, a leader in health and wellness, is seeking a welcoming and efficient Front of House Assistant to join our team. If you're ready to make a positive first impression and ensure a seamless experience for our guests, we want to hear from you!
Our Perks:
* B-Fed - complimentary lunch or breakfast
* Flexible schedule
* 28 days annual leave, increasing with tenure
* Free gym membership
* Complimentary gym membership for another person (after 2 years of service)
* Discounted Spa Treatments - 30%
* Discounted Spa Goods - 20% ELEMIS Products
* Discounted Meals and Beverages - 50% in cafe/bar
* Career & Personal Development training
* Mental Health, Well-Being and EAP Services
* Length of Service Awards
* Staff Awards and Bonuses
* Discounted entertainment and shopping
A typical day in the life of a Front of House Assistant:
* Greet and welcome guests warmly and professionally
* Manage emails, phone calls, and face-to-face queries
* Prepare and serve beverages and light snacks (if applicable)
* Manage spa bookings and appointments efficiently
* Handle guest inquiries about spa services, treatments, and products
* Process payments and manage the reception area
* Promote spa services, special offers, and retail products
* Keep the reception area clean, tidy, and inviting
* Coordinate with Spa Therapists and staff for seamless service
* Log visitors, including contractors and guest passes
* Undertake all relevant training for the role
What we are looking for:
* Strong interpersonal and communication skills with a customer-focused attitude
* Genuine passion for health, wellness, and customer service
* Excellent organisational skills and ability to multitask
* Ability to establish rapport, build trust, and demonstrate credibility
* Flexible working hours, including weekends and holidays (start to finish)
Experience in a receptionist or customer service role, preferably in hospitality, is desirable. Proficiency with booking systems and basic computer skills is a plus.
Why Bannatyne?
Bannatyne is renowned for excellence in the health and wellness industry. As a Front of House Assistant, you’ll be the first point of contact, setting the tone for our guests' experience. Work in a serene environment with a dedicated team committed to making a difference.
Ready to represent Bannatyne and create memorable guest experiences? Apply now and join our friendly team!
Join Bannatyne, where your friendly smile and exceptional service will leave a lasting impression!
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