Join to apply for the Receptionist role at Rodericks Dental Partners
Role Details
Location: Monton Dental, 72 Rocky Lane, Monton, M30 9LY
Hours: 37.50 per week
Benefits
* Tiered salary based on experience and skills
* Retail discounts and deals through our easy-to-use app
* Annual leave that increases with length of service
* Extra day of annual leave for your Birthday!
* Comprehensive training (including online and in-person courses)
* Refer a friend scheme
Role Description
As a Receptionist, you are at the heart of your practice. You are the first point of contact for every customer. Welcoming them, understanding their feelings, and ensuring they have a great experience are your priorities. You’ll work closely with team members, building trust through your efficiency, accuracy, and people skills. Excellent communication skills are essential to interact clearly and calmly with patients both in person and over the phone, handling concerns regarding treatments, pricing, and follow-ups.
Key Responsibilities
* Providing an exceptional patient journey both in person and over the phone
* Managing the diaries and ensuring proper scheduling
* Understanding NHS and Private treatment options available within the practice
* Completing relevant forms for NHS and private schemes within specified timescales
* Processing payments and following up on outstanding patient debts
* Liaising with dental laboratories, supply companies, and other organizations
Key Skills and Experience
* Ability to build rapport and deliver high customer service
* Passion for learning about dental treatment options and becoming an expert
* Drive to contribute to practice success by seizing opportunities
* Ability to follow processes and work in an organized manner
* Comfortable working to KPIs such as call answer rate, data capture, and rebooking
* IT skills with the ability to learn SOE software
* Positive attitude, resilience, and composure
* Strong attention to detail
* Excellent team player
If you’re interested in working with Rodericks Dental Partners, don’t hesitate—click “Apply” now.
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Administrative
* Industries: Hospitals and Health Care
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