Store Manager Belfast Victoria Sq – Body Shop (The)
Belfast, Northern Ireland, United Kingdom
The Body Shop was founded in 1976 by Anita Roddick with a vision of business as a force for good. Over 40 years later, we continue to pioneer cruelty‑free beauty and lead in sustainability and activism. We empower people, enrich our planet, and stay true to our activist roots in everything from window posters to vegetarian products and iconic campaigns.
Your role in a nutshell
As an inspirational leader and activist with enthusiasm for our brand, you will drive the store and your team to deliver retail excellence, strong sales results, and an engaging customer experience.
More About The Role
* Lead and work as part of a successful, engaged team to best meet the needs of our customers
* Shape a customer‑focused store experience by leading the team to drive engagement through our products, campaigns and activism, bringing our brand to life
* Problem‑solve effectively and proactively using available resources
* Communicate effectively and act as a flexible and responsible role model to your team
* Ensure development of customer loyalty to further build The Body Shop brand
* Meet sales and performance targets
* Manage stock; monitor and manage change
* Confidently use the data (KPIs) we provide to make sound commercial and business decisions to drive sales and performance
* Identify and attract high‑potential candidates and develop current team members to succeed in their goals
* Show interest in and passion for learning about and leveraging knowledge of the beauty market, our competitors and our products
What We Look For
* Experience in a customer‑facing role, people leadership and team development
* Ability to meet sales and performance targets with outstanding planning and organising skills
* Ability to work collaboratively within a feedback culture
* Experience coaching and developing a successful team
* Outstanding leadership and communication skills
* Experience using data (KPIs) to make sound business decisions
* Comfortable with Microsoft Office Suite
* Flexibility to work across Sunday to Saturday is required
What We Offer
* Benefits start within your first month
* Comprehensive onboarding for your new position
* Training hours for you and your team as needed
* A 50% discount on regular product and 30% on gifts
* Freebies – when we launch new products, the team is the first to try them
* Paid volunteer days – so you can spend time with the causes that matter to you
* Ability to make connections with community partners to drive local activism
* Uniform – we don’t believe in uniformity; you’ll get a Green Apron and can wear what makes you feel good
* Ability to offer a real living wage to your customer consultants
* Opportunities to grow within the brand
* Encouragement and support to be exactly who you are – employees may join any/all of our Inclusion & Belonging Networks including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network
Talent Drivers
* Commerciality
* Collaborative Skills
* Leadership
* Personal Conduct
* Purpose
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Sales and Business Development
Industry
Retail
Referrals
Referrals increase your chances of interviewing at Body Shop (The) by 2x.
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