Housing Communications & Engagement Assistant
Permanent
Grade B - £28,598 to £34,434 per annum
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.50 hours per week
About the Role
Birmingham City Council are seeking a Housing Communications & Engagement Assistant to support the delivery of effective communication and engagement across the City Housing Directorate. This is a key role focused on ensuring residents are informed, engaged and able to contribute to housing services and policy development. You will support the development of meaningful communications and help deliver engagement activities that meet the needs of diverse communities.
This is an exciting opportunity to join our team in a role that sits at the heart of everything we do, providing hands‑on, high‑quality and proactive support across communications, events and written material to our residents. You’ll spend your time making things happen. The to‑do lists you’ll write and the skillsets you engage will vary greatly. Whether it’s coordinating one of our events, scheduling social media content, keeping our systems up‑to‑date or planning a brilliant event for residents, you’ll be the kind of person who spots what needs doing and gets on with it.
We’re looking for someone with a genuine can‑do attitude, a team player who thrives on variety, keeps calm under pressure, and relishes completing tasks to a high standard while meeting deadlines. You’ll muck in wherever you’re needed, bringing organisational nous and a spring in your step even on the busiest of days.
This is a hybrid role, and on‑site attendance is subject to service need.
Key Responsibilities
* Develop and distribute information to households using housing services
* Support the delivery of engagement projects, including events, workshops and resident surgeries
* Assist colleagues across the Directorate in designing engagement plans
* Promote good practice and communicate key messages across services
* Gather and use customer insight and feedback to improve services
* Work with corporate communications teams to develop content aligned to wider objectives
* Build effective relationships with residents, operational teams and stakeholders
* Support consultation activity, including working with ward councillors and responding to enquiries
* Identify and share positive stories and case studies across services
* Ensure information for residents is clear, accessible and easy to understand
About You
Experience
* Experience supporting communications or engagement plans
* Experience organising events such as workshops, consultations or surgeries
* Experience working with or supporting diverse communities
Skills & Knowledge
* Strong communication skills with the ability to tailor messages to different audiences
* Ability to build positive relationships with residents and stakeholders
* Experience supporting engagement activities and providing administrative support
* Ability to manage competing priorities and meet deadlines
* Ability to develop accessible content and analyse information clearly
* Understanding of working within a politically sensitive environment
Employment Details
Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements.
EEO and Equality
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people. We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application. Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment.
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