Role Description Job Title : Practice Development Account Manager Global job level : Team Companion Animal Location : UK Field Force Reporting to Area Business Manager Managed Resources : No direct reports Job Purpose To manage sales and relationships with assigned customers to deliver at least agreed sales targets for Virtual Recall’s portfolio of services: iRecall® and OurVet.Shop® To support the CA field force to add value and deliver in - direct sales support to our key customers with specific focus on VetPost® our prescription home delivery service To develop and maintain mutually beneficial and productive long term partnerships with our customers, with the appropriate quantity and quality of interactions to contribute to the overall success of Zoetis UK. Core Responsibilities Planning : - Generate sales for a portfolio of accounts to reach and exceed the company's sales target - Identify new sales opportunities within existing accounts to retain a client-account manager relationship by up-selling and cross-selling - Create and manage a specific customer target list for each of the services - Align territory planning and subsequent sales activities to campaigns provided by Marketing to best effect - Manage and solve conflicts with clients - Interact and coordinate with the sales team and other staff members in other departments working on the same account - Work with external account managers to deliver 3rd party supported campaigns to the vet practices on territory - Establish budgets with the client and company - Meet time deadlines for accounts Relationships - Develop mutually beneficial and productive long term partnerships with our customers based on high quality account plans. - Implement bespoke customer solutions as directed by your line manager. Contribute to the success of your team by sharing best practice with colleagues and proactively contributing ideas. Call activity - Deliver call activity in accordance with agreed KPIs to achieve the required coverage and frequency with identified target customers. - All booked appointments are entered into the CRM system with a clear pre-call plan included in line with the solution selling model. - Ensure clear and specific objectives exist for each individual call. - Deliver relevant marketing messages, product information and programmes consistent with management direction in line with Solution Selling model. - Proactively identify customer opportunities and capitalize on them. - Co-ordinate with colleagues in order to achieve positive changes to the customers understanding and use of our portfolio of products, services and pricing. - Accurately record call activity in the CRM system, in line with company guidance. - Ensure clear and timely follow up plan is in place and actioned. Expectations - Supporting development strategic campaigns - Enrolling practices & driving subscription rates & usage - Staff training - Subscription support - Adding value / practice support - Specific targeted resource - Measure and report on ROI of projects Priorities - Business – optimization days - Front of house / nurse training days - Deliver agreed KPIs, sales targets, growth and market share gains for specified product lines. - Use Solution Selling model effectively. Connect customer needs with Zoetis added value products and services. - Negotiate to a position of win : win : win. Know the impact on the account holder and the end customer. - Interact with the customer with the goal of linking Zoetis, our products and our services to the long term business needs of the customer. Relationships - Develop mutually beneficial long term partnerships with our customers based on high quality interactions and exceptional provision of service. - Implement bespoke solutions for the customer utilising all available resources and tools. - Address the specific and individual needs of customers promptly and effectively. React with speed to their needs and requests. - Contribute to the success of your team by sharing best practice with colleagues and proactively introducing ideas. Compliance - Maintain high standards of business conduct and compliance, adhering particularly to Pharmacovigilance Policy, Global vet Policy, Zoetis values, travel & expenses policy and local codes of practise. Key Skills - Aptitude for sales - Strong communications, influencing skills - A focus on territory planning, with balance of tactical planning and day to day operational activities - Ability to work independently, with ‘terrier’ style persistence, drive and resilience - Experience in similar role, ideally in veterinary market - Degree in business, marketing or related field would be an advantage Behaviours Our colleagues make the difference - Be positive, collaborative, and supportive - Strengthen team spirit Always do the right thing - Strive to continuously improve yourself, our products, and our company - Communicate openly and with candour Customer obsessed - Know our customers and ensure our customers know us through frank and frequent communications and interactions - Walk in our client’s shoes wanting what is best for our animals Run it like you own it - Use empathy and caring, can-do attitude - Make sure you have fun doing what you do! We are one Zoetis - Use honesty, integrity, and fairness in everything: with colleagues, customers, partners, and suppliers Training & Qualifications - Good communication skills - Business acumen - Strong influencing skills - Current passport and valid driving licence. - IT literate. Able to use standard business software and communication tools. - Driven and self-motivated. - Team player - Project management skills - Training experience - Aptitude for sales required, previous sales training desired Experience - Proven sales track record - Ideally experience in veterinary market Travel Requirement - This role is based from home and requires extensive travel to customer clinics and trade shows. - The successful candidate will be required to live on territory Full time Why Join Zoetis? At Zoetis, we are driven by a singular purpose: to nurture the world and humankind by advancing animal care. As the world’s leading animal health company, we innovate, collaborate, and make a real impact—every day. Innovative Science & Technology – Work with cutting-edge solutions that enhance animal health and well-being. Global Impact – Join a team that supports veterinarians, farmers, and pet owners worldwide. People-First Culture – Thrive in an environment that values diversity, growth, and work-life balance. Sustainability & Responsibility – Make a difference in a company committed to a healthier, more sustainable world. Comprehensive Benefits ✔ Comprehensive Benefits – Enjoy life assurance, group income protection, and a robust pension plan with a generous company contribution. ✔ Health & Wellness – Benefit from private medical insurance, health assessments, dental insurance, and discounted gym memberships. ✔ Financial Security – Access mortgage advice, will writing services, and a share ownership plan with matching contributions. ✔ Work-Life Balance – Take advantage of paid annual leave to rest and recharge. ✔ Professional Growth – Enjoy industry-competitive salaries, merit-based salary progression, and a global performance bonus. ✔ Employee Support – Our Employee Assistance Programme offers counselling, welfare advice, and a 24-hour confidential helpline. Our Core Beliefs ✔ Our Colleagues Make the Difference – We invest in our people and their growth. ✔ Always Do the Right Thing – Integrity and ethics guide everything we do. ✔ Customer Obsessed – We put our customers at the heart of our business. ✔ Run It Like You Own It – We take ownership and drive results. ✔ We Are One Zoetis – Collaboration makes us stronger. Your passion for animals and science can shape the future. Are you ready to grow with us? Zoetis JoinUs AnimalHealth CoreValues Careers