Secured Sales Manager Location: Manchester Hybrid: 3 days in the office, 2 days from home Salary: £40k–£45k (OTE £60k–£70k) About the Role: We’re searching for a talented and driven Secured Sales Manager to join a market-leading, fast-growing financial platform based in Manchester. In this key role, you’ll be responsible for leading and developing high-performing teams across the Advisor, Trainee Advisor, and Case Manager functions. You’ll drive performance, customer satisfaction, compliance, and efficiency—ensuring an outstanding customer journey at every stage. You’ll work alongside some of the best in the industry, benefitting from strong partnerships with top lenders, ongoing training, and a clear vision for success and growth. What you’ll be doing: * Lead and manage Advisor, Trainee Advisor, and Case Manager teams, driving performance and efficiency. * Deliver an exceptional customer journey, maintaining high satisfaction and conversion rates. * Oversee sales and case management functions, maximising profitability while upholding compliance and quality standards. * Embed a customer-first culture, ensuring the right outcomes for every customer. * Monitor call quality, conduct customer file audits, and analyse satisfaction metrics. * Carry out regular performance reviews, providing coac...