Customer Service Team Leader CSTL
Starting Salary: £13.25 per hour
Overview
As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best‑in‑class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our online and retail products and services, ensuring that each customer enjoys their time with us.
Responsibilities
* Exceed customer expectations, building effective relationships with customers and creating a warm positive environment.
* Host customers in shop, clearly communicating answers to customer queries and informing them about latest promotions.
* Assist customers to place bets through various channels (betting terminals, telephone services, in‑shop transactions).
* Maintain excellent shop presentation standards to create an inviting atmosphere for customers.
* Be responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning.
* Adapt to different situations while remaining customer‑focused.
* Fulfill social responsibility duties by adhering to established guidelines and regulations.
What We Offer
* Competitive salary including pay increase after performance
* Performance Bonus & Promotional rewards
* Annual & Quarterly rewards
* Flexible work patterns
* Family Leave (Adoptive, Parental Leave & Wedding Leave)
* Company Sharesave Scheme (discount on Flutter Shares)
* Life Cover
* Company Pension Scheme
* Company Sick Pay
* Birthday Leave
* Employee Assistant Programme (up to 6 free counselling sessions)
* Financial Wellbeing platform – NUDGE
* Company Social Events
* Groupon Discount Scheme
* Eyecare vouchers
The Values that Guide Us
Customer First, Always | Change The Game | Win Together | Free To Be Me
Inclusive Employer
We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make. We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
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