Job description
Salary: £ - £ per hour (depending on shift)
Location: Lurgan, County Armagh
Hours: 42 hours per week (various patterns: 7am-7pm, 7pm-7am / 6am-6pm / 6pm-6am / 11am-11pm
Employment Type: Permanent
Benefits
1. Competitive hourly rate with overtime opportunities
2. 28 days annual leave (including statutory days)
3. Free onsite parking
4. Training, career development & progression opportunities
5. Access to flexible benefits scheme (online GP, cycle-to-work, MiDeals discounts, life cover, share schemes and more)
6. Supportive team environment with recognition rewards
About the Role
We are recruiting Security Control Room Operators for our client Mitie in Lurgan. In this role, you will be at the heart of operations, monitoring live CCTV feeds, managing security alerts, and ensuring client sites and assets are protected.
You'll work in a professional control room environment, handling real-time incidents, liaising with clients, and ensuring compliance with industry standards. This position is ideal for candidates with experience in security monitoring, CCTV control rooms, or incident management, and offers excellent career progression with one of the UK's leading facilities management companies.
Key Responsibilities
7. Monitor CCTV and security systems, responding to alerts in real-time
8. Manage incoming and outgoing calls with clients and site staff
9. Report and escalate incidents in line with company procedures
10. Maintain accurate records of activity, incidents, and compliance checks
11. Conduct welfare check-ins with officers on duty
12. Ensure data and system usage complies with ISO 27001 and industry standards
13. Work as part of a professional team to meet KPIs and service levels
Essential Criteria
14. Previous experience in a security control room, CCTV monitoring, or similar environment
15. Strong IT skills, including Microsoft Office and ability to learn new software quickly
16. Excellent communication skills (verbal and written)
17. Ability to remain calm under pressure and make quick decisions
18. 5-year checkable history and successful completion of PSNI/BS7858 screening
Desirable Criteria
19. Prior experience in a customer service role within security or facilities management
20. Familiarity with security compliance standards (BS5979, ISO 27001)
21. Join a respected, market-leading employer with over 77,000 employees across the UK
22. Competitive pay, excellent benefits, and career progression opportunities
23. Work in a professional control room environment with full training provided