We are looking for an Operations Supervisor to lead the day-to-day delivery of our responsive repairs service, acting as a qualified supervisor with a strong focus on electrical safety, ensuring work is completed safely, compliantly and right first time, with a strong focus on customer satisfaction, performance and cost control.
What you'll be doing
* Own and deliver an ongoing repairs and maintenance service to all our housing stock and communal areas that we manage along with all Delta’s partnership working agreements.
* Provide effective line management and development of a multi-skilled, flexible operational service delivery team, creating a culture which focuses on customer excellence, value based managed and delivering constantly improving, integrated services.
* Ensure that all works are compliant with statutory requirements, regulations, industry standards and Delta’s Health and Safety framework, working closely with Building Safety and Corporate Health and Safety to always ensure compliance.
* Monitor budgets, ensuring jobs are correctly raised and allocated to the correct cost centres, budget codes, and contract within the housing management system (OPEN), capitalisation is correct, all historic works are being managed and systems updated.
* Ensure that all the system administration relating to service delivery, including all NICEIC forms of certification, is accurate, up to date, accessible and comprehensive in line with legislation and regulations.
* Support Operations Managers, Supervisors and the Customer Resolution Centre with the management of the 24-hour out of hours service, working outside of the core hours on a rotational basis to undertake Duty Manager duties to manage the escalation of out of hours calls as required.
What we are looking for
* Excellent knowledge and skills in one or more of the following: asbestos; gas safety; CDM 2015; fire safety; plumbing; legionella; electrical safety.
* Experience of successfully managing and motivating teams, including managing team performance.
* A true problem solver – someone who thinks on their feet and takes full responsibility and ownership for the homes, communal areas and customers that will need to be managed.
* Good knowledge of IT systems, including Microsoft Word and Excel.
* Excellent knowledge of housing maintenance and repairs issues, as well as understanding of current legislation relevant to housing maintenance and safety.
Please note the office expectancy of this role is as follows: Full time during training and then moving to a minimum of three days per week in our head office in Chelmsford.
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