Commercial Country Hub Lead, Apple Store Online - T5 Markets
London, England, United Kingdom Corporate Functions
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Description
- Lead and develop a team of Country and Commercial managers- Leads the commercial strategy and execution plan for key markets- Co-ordination of best-in-class Country Plans produced by the Country Managers- In conjunction with Country and Commercial managers and the RFO teams, provide regular forecast assumptions, in particular for new programs and offers- Observe and collate relevant trends assessing threats and opportunities from the market and the business- Develop deep commercial subject matter expertise on the commercial and customer needs of the countries- Oversee select regional Monthly Payments,Trade In and Carrier programs and stitch these together across Apple to ensure smooth, consistent performance of our consumer facing offerings- Prioritise market and program offerings and expansion planning at the country and partner level. Lead GTM efforts to consolidate end to end programmatic and customer experience requirements- Support the identification and development of new digital partnership opportunities- Identify and develop segment programs in partnership with WW functional and program leaders- Drive plans and initiatives to address challenges and opportunities and be able to articulate requirements to senior leadership- Coordinate and drive non-capex offer initiatives. Interface with Product Management on Business requirements- Be Apple Retail’s Commercial representative in market. Develop strong connections across Retail and extended business functions.- Support the day-to-day execution of program activities, including marketing, customer experience issues, process improvement and co-ordination with external program partners- Partner with Apple Financial Services to set partner strategy, project prioritization and contract negotiation with major financing partners- Identify program enhancements (including capital investment opportunities) based on the respective local landscape, purchasing trends and Apple’s strategy- Drive regional financing program performance through analysis and partnership with Apple Retail Stores and Apple Store Online business teams
Minimum Qualifications
* Extensive leadership experience including leading leaders.
* A strong knowledge of the functions and levers associated with a retail business, including the ability to interpret and enable business insight
* Proven experience in delivering best in class, customer focussed experiences in market
* Extensive local knowledge of consumers online and offline behaviour in market (researching, purchasing, support, etc)
* Extensive local knowledge of payments and fulfilment landscape
* Demonstrable passion, and experience of, leading a high-performing commercial organisation with a commitment to people development
* Ability to analyse competitive offers from both a commercial and customer experience
Preferred Qualifications
* Team worker with a demonstrable track record of working within and across functions.
* Comfortable with matrix organisations and dealing with ambiguity.
* Excellent analytical and reporting skills
* Experience of developing consumer focussed offerings, leveraging key internal and external partners.
* Experience with budget development for both Opex and Capex requirements.
* Excellent time and project management skills
* Excellent communication and presentation skills
* Fluent in English, with local languages valued.
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