Overview
Business Readiness Manager / Change Readiness Manager / Business Change Manager | Hybrid | 6 months | PAYE
Opus are currently looking for a senior leader to support the successful delivery of a major Billing and CRM transformation. This will be 2 days a week in Exeter. This role is key to ensuring the business is fully prepared for change, with a strong focus on contact centre operations.
Responsibilities
* Lead business readiness planning aligned to project milestones
* Identify impacts across billing and CRM processes
* Engage stakeholders and drive change adoption
* Coordinate training and support for end users
* Manage go-live readiness and post-launch support
* Monitor risks and escalate readiness concerns
Ideal Experience
* Expertise in delivering technology into a business, ideally in a contact centre / customer service environment
* Proven experience in billing transformation
* Background in contact centre environments
* Strong change management and stakeholder engagement skills
Application
If this is of interest please apply with your latest CV and I will be in touch to discuss
Seniority level
* Mid-Senior level
Employment type
* Contract
Job function
* Consulting
Industries
* IT Services and IT Consulting
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