Role Purpose
To ensure seamless coordination across the sales lifecycle, from order processing to delivery, while providing high‑level administrative support to sales. This role is central to maintaining customer satisfaction, internal efficiency, and strategic alignment across sales operations.
Location and Employment Type
Avonmouth, Full Time.
Key Responsibilities
* Accurately process new machine orders from the sales team.
* Act as a liaison between Sales, Customers, and JCB Finance to ensure smooth transactions.
* Coordinate with internal departments to ensure timely parts ordering and machine delivery.
* Work with service teams to manage machine preparation, PDI, and delivery timelines.
* Support and manage the order process and proactively resolve administrative or logistical issues.
Core Competencies
* Sales Administration & Process Management: Manage sales orders, documentation and compliance with precision and timeliness, applying structured processes for smooth order flow and accurate record‑keeping.
* Customer Experience & Relationship Management: Build trust with stakeholders through clear communication, responsiveness and professionalism, resolving queries and complaints effectively.
* Attention to Detail & Data Accuracy: Maintain high standards of accuracy in data entry, reporting and documentation, identifying and correcting errors proactively and following procedures meticulously.
* Cross‑Functional Collaboration: Work effectively across logistics, finance and technical teams, facilitating smooth handovers and contributing to team‑based problem solving.
* System & Tool Proficiency: Utilize CRM, ERP and reporting tools to manage workflows, track orders and generate insights, improving efficiency and accuracy.
* Initiative & Continuous Improvement: Identify inefficiencies and suggest improvements to processes or systems, demonstrating ownership and a mindset for ongoing learning.
Behaviour Attributes
* Prioritisation, order accuracy, procedural compliance and deadline management.
* Empathy, conflict resolution, stakeholder engagement and service orientation.
* Error detection, record integrity and procedural discipline.
* Interdepartmental communication, coordination and teamwork.
* Accountability and responsibility for tasks undertaken, quality of work and behaviours.
* Tool fluency, digital literacy and workflow optimisation.
* Problem solving, innovation, process involvement and self‑direction.
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