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The Opportunity
Contract Type: Permanent
Working Pattern: 37 hours per week, full time (some weekend working may be required)
Location: Various locations in West Sussex, with regular travel to Chichester required.
1. Do you have experience within Network Management and/or working in the highways sector?
2. Do you enjoy working in a variety of environments indoors and outdoors?
3. Do you enjoy working with people and making a positive impact?
4. Are you skilled at problem solving and providing an excellent customer service?
We have a fantastic opportunity to join our service, you will join our Network Management Service as a Network Compliance Officer, which includes planning, coordinating, monitoring, and inspecting street works and road work activities.
In this role you will support public utility companies, the County Council, and other contractors, to ensure road work activity is planned, inspected, processed, and carried out following regulations and a strict legal framework. You will also provide a high‑level customer service relating to works and licensed activities on the highway, by responding to and resolving queries.
About You
We are looking for someone to join us who understands Network Management (or work in an equivalent area), and who can carry out inspections by working on their own initiative to solve unanticipated problems. Sometimes highway works can be sensitive and therefore you’ll need to have a good level of political awareness when working with county members.
If you enjoy no two days being the same, working outdoors, answering varying queries, sharing your knowledge, and finding solutions to challenges, we would love to hear from you.
Grade 7 Responsibilities
* Using I.T systems such as electronic noticing database software and Microsoft Office.
* Carrying out a range of inspections, street and road works, and a pre‑determined number of performance‑based inspections (i.e., live sites and reinstatements).
* Investigating enquiries from members of the public and stakeholders.
* Ensuring permit and licence infringements are evidenced and recorded accurately (via a handheld device).
* Contributing towards the recovery of the street works revenue income budget, and to the revenue income budget for licences (approx. £400k to £2m per annum).
* Ensuring work is licenced, constructed safely, and to WSCC’s specifications.
Grade 8 Responsibilities
* Carrying out a range of inspections, street and road works, and a pre‑determined number of performance‑based inspections (i.e., live sites and reinstatements).
* Representing the County Council at meetings, with work promoters, and answer questions in those meetings (i.e., meetings relating to traffic management and licence applications).
* Liaising with other teams around safety matters, responding together or passing information between teams to cover differing responsibilities.
* Using a range of software, including handheld terminals, for the reporting of faults, writing reports and documents, sending emails etc.
* Contributing towards the recovery of the street works revenue income budget, and to the revenue income budget for licences (approx. £400k to £2m per annum).
* Investigating enquiries from members of the public and stakeholders, recording findings through inspection, information gathering, and evidence to allow the team to provide an accurate response within the required timeframes.
Grade 9 Responsibilities
* Taking a lead in enforcement for infringements.
* Supporting the day‑to‑day activities of the Network Management Team and the Council’s customer interface, ensuring that these services are provided efficiently and to excellent customer service standards.
* Co‑ordinating and minimising the impact of work sites on the highway network by timely and targeted early communications.
* Liaising with work promoters and licence holders to pre‑start meetings, hold regular inspections, and check permit conditions to ensure that the work sites are run professionally.
* Carrying out a range of inspections, street and road works, and a pre‑determined number of performance‑based inspections (i.e., live sites and reinstatements) with minimal guidance from senior staff.
* Actively supporting change, contributing to new ideas, communicating and sharing knowledge, successfully convincing others of courses of action, and negotiating solutions.
For more information on the Responsibilities, Key Skills, Qualifications and/or Experience required, please refer to the Job Description attached. Please refer to the key skills in your application form as these will be used for shortlisting criteria.
Further information
Reference number: EIE01405.
For an informal conversation or for further information regarding the role, please contact David O’Brien (Manager) at david.o'brien@westsussex.gov.uk
For issues or queries regarding your application please contact emma.cooper@westsussex.gov.uk.
To apply, please follow the links below to upload your CV and Application Form.
In your application form please outline your motivations for applying and explaining the skills and experience you can bring to the role (please refer to the key skills) ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.
We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. This post is subject to three years referencing, and an occupational health check.
Equity, inclusion, and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce, that reflects the communities we serve. We ensure our approach to recruitment is flexible and supportive to enable all applicants to be at their best and to ensure they have the best possible chance of success.
We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our application help page.
Seniority level
Entry level
Employment type
Full‑time
Job function
Customer Service and Information Technology
Industries
Government Administration, Construction, and Civil Engineering
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