IT Support Technician - Onsite Monday-Friday (early finish Fridays) Competitive salary package (DOE) We are looking for an experienced IT Support Technician to provide day-to-day user support across our clients business in a busy helpdesk environment. Key Responsibilities: First point of contact for IT support (phone, email, in person) Log and resolve 1st/2nd line issues across hardware, software, and access Support Windows 10/11 and Microsoft 365 (Outlook, Teams, SharePoint) Set up users, devices, and accounts (Active Directory & Microsoft 365) Troubleshoot basic networking (Wi-Fi, VPN, DNS, IP) Manage user onboarding/offboarding and equipment setup Maintain accurate ticket logs and IT documentation Escalate issues to suppliers or senior support when required Requirements: Strong Microsoft environment knowledge Experience with Active Directory user management Good troubleshooting and communication skills Organised, proactive, and customer focused Please note: This role is on site 5 days per week so please only apply if you can commit to this. Interested? Please APPLY TODAY!