Job Description
Care Support Scotland is on the move – join us to shape the future of homelessness services in a modern, values-driven organisation.
We’re seeking a strategic and compassionate leader to join us as Head of Homelessness Services, a pivotal role within our management team. As we conclude a major organisational transformation and embark on our new five-year strategy, this role will lead high-impact services and help drive innovative change.
About the Role
This new senior leadership post oversees our homelessness services, including temporary and emergency accommodation and youth housing support. You’ll lead a management team and support 70+ colleagues delivering services worth over £2.5m annually.
You’ll play a central role in shaping and delivering our homelessness strategy, ensuring services are trauma-informed, psychologically safe, and designed around the people we support.
Key Responsibilities
* Lead and develop managers and teams across a multi-site division
* Drive strategic development, service innovation, and contract performance
* Embed psychologically informed practice and a culture of learning and accountability
* Build and maintain strong relationships with commissioners, partners, and stakeholders
* Ensure services are high quality, financially sustainable, and aligned with organisational values
* Take a key role in safeguarding and risk management across services
What We’re Looking For
* A skilled, emotionally intelligent leader with experience in homelessness, housing, or closely related fields
* Strong strategic thinker with proven experience leading distributed teams
* Confident with budgets, service development, quality assurance, and compliance
* Able to work at pace, spot problems and opportunities, and deliver real solutions
* Strong communicator who thrives on collaboration and developing others
* Registered or eligible for SSSC registration as a Housing Support Manager
* Car and driving licence required.
You don’t need to have held a ‘Head of’ role before, if you’ve got multi-site leadership experience, a deep understanding of homelessness services, and the drive to make a difference, we want to hear from you.
Why Join Us?
* Lead transformational change in a dynamic, high-trust environment
* Join an ambitious and compassionate team with big plans for the future
* Enjoy flexible working and real autonomy in your role
* Help shape service strategy and influence national practice
* Be part of an organisation that values kindness, inclusion, and continuous learning
Interested? Let’s Talk.
Get in touch with Jack Rillie, CEO, for an informal chat: