In short
As a Senior Specialist Retail Training, you will play a key role in shaping the retail training landscape across the East Coast stores. Based in New York, you'll work closely with Store Leaders, In-Store Trainers, and the East Coast Area Lead to implement learning strategies that drive business results and a premium customer experience. You will report directly to the Retail Training Lead - Americas. With an elevated level of autonomy, you'll oversee training initiatives across a broader territory, independently managing priorities, executing programs, and directly supporting the growth and performance of our store teams. You'll act as a strategic partner in fostering a high-performance culture through meaningful training interventions, both in-person and via digital platforms, while traveling regularly to stores across your assigned region.
Your story
* 4-5 years of experience in a retail training manager or area-level L&D role, with increasing levels of scope and responsibility
* Proven track record of leading successful training initiatives across an area with multiple store locations
* Comfortable working autonomously, managing time, priorities, and travel schedules independently
* Skilled in facilitating learning for diverse retail audiences through in-person, digital, and hybrid formats
* Strong data literacy - able to interpret performance metrics and learning feedback to inform training actions
* Passionate about talent development, with a hands‑on, collaborative, and coaching‑focused approach
* Creative and adaptable - able to develop impactful content with available tools (e.g., Google Suite, Digital Apps)
* Highly organized, proactive, and capable of managing multiple projects across locations simultaneously
* Excellent communication and interpersonal skills; fluent in English (Spanish is a plus)
* Willing and able to travel extensively within the East Coast and occasionally may need to travel within and outside the US (up to 40%)
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