Overview
Join to apply for the Hotel Operations Manager role at Park Plaza.
Hotel Operations Manager – Park Plaza London Waterloo. The role focuses on executing Head of Department and Executive responsibilities, providing leadership across all facets of the hotel, coordinating all departments, and collaborating with corporate functions to ensure guest satisfaction and achieve financial targets.
Responsibilities
* Ensure guest and colleague satisfaction, financial goals, and compliance with business/legal targets.
* Oversee daily operations, including guest services, employee management, administration, finance, legal, sales, and supplier relations.
* Proactively upsell and promote all hotel outlets, special events, VIP entertaining, and related reward programs.
* Create a welcoming atmosphere and personalised service for each guest, responding to feedback from guests, colleagues, and leadership.
* Demonstrate flexibility and adaptability when personalising external and internal guest needs and the changing demand and priorities of the business.
* Manage and develop teams and Heads of Departments, including recruitment, training, and performance management.
* Lead by example and communicate operational and strategic information.
* Empower the hotel team by fostering an inspiring service culture through briefings, team meetings, resource allocation, and management presence during key busy times.
* Actively participate in the HOD & Executive team and fulfil duty management responsibilities.
* Complete mandatory Health & Safety training and ensure hotel hygiene and safety.
* Ensure compliance with national laws, management decisions, and PPHE Hotel Group's policies.
* Get involved in exciting plans for the hotel this year.
Benefits
* Competitive Salary and Balanced Scorecard Bonus Scheme
* 2 wellness days, 30 days of holiday per year including bank holidays, increasing with years of service
* BUPA – Private Health Insurance
* Discounted rates for PPHE and Radisson Hotel Group hotels, with family and friends’ discounts too
* 50% F&B discount at our restaurants and bars (for your whole party)
* Benefit Hub – Discounted prices at hundreds of online and high street stores
* Access to 40% of your pay before payday through Wagestream
* Recommend a friend scheme – up to £750
* Two free meals per day
* Vitality at Work scheme with gym discounts & more
* Ride to Work Scheme & free local cycling lessons
* 24/7 employee assistance programme
* Free dry cleaning for work uniform
* Company pension plan & award-winning training
* Annual staff parties and events
* And more...
As the Hotel Operations Manager, you will
* Actively take the lead and provide a positive role model for leadership.
* Keep the bigger picture in mind and balance competing priorities.
* Communicate effectively to achieve desired impact and influence in various situations.
* Be highly organised and structured, with a strong focus on service excellence and proven experience in stakeholder and change management.
* Have previous experience as an Operations Manager or Deputy General Manager in a large hotel.
If this opportunity to create change across a fast paced and well-established hotel sounds like the one for you, apply now!
Park Plaza. Be part of it.Apply Now
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