Overview
An exciting opportunity has arisen for a Housekeeping Assistant to join our Housekeeping Team. This role requires the successful candidate to provide a high standard of housekeeping ensuring excellent levels of cleanliness are consistent across the site and that infection control procedures are met throughout.
Staff benefits include shuttle bus and more. Read more below.
Main duties
As part of the site services team the role holder will liaise with managers and staff across the Trust. The role holder will work closely with other members of the facilities team and assist in covering in the laundry, in the deep clean team or other works as required. Site wide general housekeeping service to ensure that the housekeeping services are at an acceptable level and consistent across the site.
* Carry out a cleaning service in allocated buildings/rooms/areas ensuring daily tasks are completed according to the standard operating procedures in relation to cleanliness or hygiene standards.
* Follow infection control procedures whenever carrying out duties and ensure procedures are followed during any infection control outbreak.
* Liaise with the Housekeeping Supervisor and House Staff on a daily basis, carrying out special requests in relation to housekeeping.
* Ensure safe storage of cleaning materials and equipment and maintain sufficient stock, informing the Housekeeping Supervisor of stock requiring ordering.
* Assist in cleaning communal areas daily and with cleaning of carpets, curtains, and high dusting on a rotating schedule.
* Report any repairs required to fixtures and fittings to the designated Facilities Helpdesk as soon as possible and inform the Housekeeping Supervisor of issues.
* Assist in routine housekeeping audits as outlined in the planned preventative maintenance (PPM).
About us
About Us
The Childrens Trust is the UKs leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of Clapham Junction, Sutton, and Epsom.
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including adoption pay, time off for fertility treatment, enhanced paternity leave, paid carers leave, time out days for those experiencing menopause symptoms, and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court; subsidised cafeteria; on-site staff accommodation (subject to availability); the ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme; and the opportunity to develop your career in a supportive and collaborative environment.
Job responsibilities
Site wide general housekeeping to ensure the service is at an acceptable level and consistent across site.
Carry out cleaning in allocated buildings/rooms/areas ensuring daily tasks are completed according to the standard operating procedures in relation to cleanliness/hygiene standards.
Follow infection control procedures whenever carrying out duties and ensure procedures are followed should there be an infection control outbreak.
Liaise with the Housekeeping Supervisor and House Staff daily, carrying out special requests in relation to housekeeping.
Ensure safe storage of cleaning materials and equipment and maintain stock levels, informing the Housekeeping Supervisor of stock requiring ordering.
Assist in cleaning communal areas daily and in cleaning carpets, curtains, and high dusting on a rotating schedule.
Report repairs to fixtures and fittings to the designated Facilities Helpdesk as soon as possible and inform the Housekeeping Supervisor of issues.
Assist in routine housekeeping audits as outlined in the planned preventative maintenance (PPM) schedules and ensure works meet agreed service levels.
Prioritise work to complete assignments in a timely manner and assist other members of the Site Services and Facilities teams as required.
Undertake other duties within your skills and abilities as the organisation may reasonably require from time to time.
Central Laundry Services/Staff Accommodation
Where resourcing requirements are needed to assist in the provision of these services; work with the Housekeeping Lead/Laundry Operatives to process the laundry in a timely and efficient manner according to standard operating procedures, ensuring cleanliness and hygiene standards are met and maintained in the central laundry.
Where required report any repairs to fixtures and fittings to the Facilities Helpdesk as soon as possible; assist the Housekeeping Supervisor/Assistants to ensure accommodation is prepared to agreed standards for guests/staff to move in.
Carry out the final check of accommodation on a changeover day to ensure minimum standards have been met and guests are able to move in; highlight issues regarding tenant occupation to the Housekeeping Supervisor and, in their absence, to the Housekeeping Lead (as appropriate).
Training & Development
In conjunction with the Housekeeping Lead, through training and development and customer liaison, maintain a high standard of cleanliness. Attend team meetings with housekeeping and laundry staff, mandatory training sessions, and gain required certification. Develop self to improve personal performance within the department. Meet regularly for performance and development reviews, identifying learning objectives and setting targets, and opportunities for professional development. Read policies and procedures relevant to working practice and keep up to date with policy changes.
Professionalism
Adhere to policies and procedures of The Childrens Trust. Maintain professional boundaries and professionalism at all times. Commit to demonstrating the organisation\'s values and behaviours.
Health and Safety
The role requires a significant degree of manual handling and working with house services/laundry equipment. Be responsible for your own health and safety. Co-operate with your manager and colleagues on health and safety matters. Maintain knowledge of COSHH requirements. Do not interfere with anything provided to safeguard health and safety. Comply with the Trusts Health and Safety Policy and Procedures. Participate in risk assessments and audits as required and ensure that all works carried out are in compliance with assessments. Ensure manual handling procedures are adhered to and regularly reviewed. Attend all mandatory training sessions relevant to the role. Provide evidence of all vaccinations (or medical exemption) required for the post.
Wellbeing and Emotional Resilience
Maintains a positive approach and outlook when dealing with change and overcoming challenges. Recognises own limitations, develops realistic goals, and uses support network resources when necessary. Treats challenges and problems as a learning experience. Remains organised and focused when under pressure. Responds appropriately and effectively to constructive feedback. Motivates self and others.
Person Specification
Personal Qualities
* Commitment to the vision and values of The Childrens Trust
* Flexible and can-do attitude to competing commitments in workload
* Highly motivated and reliable
* Ability to cope working in a demanding environment
Experience
* Able to work as part of a team
* Health and safety aware
* Understanding of working within a caring environment
* Previous experience in a housekeeping/cleaning role (ideally from an NHS/Schools or equivalent background)
Qualifications
* GCSE English (grade C or above) or equivalent
* NVQ Level 2 in Housekeeping Services (or willingness to work towards)
Skills & Abilities
* Physically fit for moving, lifting, and cleaning
* Friendly and caring
* Understanding of children's needs
* Able to take responsibility for their own work
* Flexible and adaptable
* Be able to communicate effectively with line manager and all staff
* Strong organisational skills
Knowledge
* Knowledge of Health & Safety
* Knowledge of Infection Control within a house services environment
* Knowledge of Health and Safety requirements when handling and storing cleaning materials
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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