The Role Rightmove Landlord and Tenant Services (RLTS) is growing. We're an ambitious team who really celebrate ideas and innovation, championing our people to play an influential part in our journey. We have some truly exciting plans to make our flagship referencing team even bigger and better, meaning now is the perfect time to get involved in an exciting growing business with lots of opportunity. We work on behalf of letting agents (our clients) to reference prospective tenants for rental properties across the UK, which includes obtaining references from previous landlords and assessing their financial suitability for the property. It is a fast-paced role with a mix of inbound and outbound calls, responding to emails and assessing documentation provided as evidence. We pride ourselves on offering outstanding customer service to our clients and require passionate and committed individuals to join us as we continue our growth. A typical week as a Referencing Executive might involve: Progressing applications for prospective tenants and ensuring they are completed in a timely manner. Making phone calls consistently throughout the day and sending emails to chase responses from applicants, landlords, employers, and any other relevant referees. Educating tenants and their referees on the requirements in order to establish affordability and suitability for a property and assisting them in how to provide. Taking phone calls and assessing emails to update applications and our customers of progress. Completing detailed and accurate final reports to reflect all investigations to make recommendations to our clients based on information gathered. Achieving targets and KPI's surrounding inbound calls, email turnaround time and finishing final reports. We are looking for somebody who: Is an excellent communicator - confident, professional, and approachable. Has a passion for customer service. Has the ability and drive to work in a fast-paced environment. Is experienced in managing varying workloads. Has excellent verbal and written communication. Is able to work within a team to achieve team, department, and business goals. Demonstrates good judgement and a decisive mindset. Has a willingness to learn, develop and build on feedback. Can be adaptable to business developments and customer needs. About Rightmove Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust and belief to make it happen. We're home to the UK's largest choice of properties, and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market. Despite this growth, we've remained a friendly, supportive place to work, with employee 1 still working here We've done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include: Be approachable and appreciate what others do Make complex things as simple as possible Build great teams, because Rightmove is people Drive improvement, we can always be better Share early, honestly and often We believe in careers that open doors, and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we're a great place to work, we're clearly doing something right If all this has caught your eye, you may well be a Rightmover in the making What we offer People are the foundation of Rightmove - We'll help you build a career on it. Cash plan for dental, optical and physio treatments Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes Hybrid working pattern with 2 days in office Contributory stakeholder pension Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life Competitive compensation package Paid leave for maternity, paternity, adoption & fertility Travel Loans, Bike to Work scheme, Rental Deposit Loan Charitable contributions through Payroll Giving and donation matching Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more As an Equal Opportunity Employer, Rightmove will never discriminate on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve. Ultimately, we care much more about the person you are, and how you think and approach things, than a list of qualifications and buzzwords on a CV. Even if you can't say 'yes' to all the above, but are smart, self-motivated and passionate about this role, then get in touch.