Job summary We are looking for a reliable, well-organised individual with strong communication skills to join our busy GP practice in Salford as a Medical Receptionist. This is a key role at the front of the practice where you will be responsible for supporting patients and ensuring the smooth running of daily operations. You will be the first point of contact for patients, whether in person or over the phone, so professionalism, accuracy, and a calm manner are essential. If you work well under pressure, have good IT skills, and enjoy working as part of a team, this could be a great opportunity for you. You will be joining an experienced and supportive team, with full training provided. The role offers job stability, regular hours, and the chance to contribute to your local NHS service. Main duties of the job The Medical Receptionist plays a vital role in the day-to-day running of the practice. Key responsibilities include: .Greeting and assisting patients in person and by phone Booking, amending, and cancelling appointments using EMIS Web Processing repeat prescription requests and liaising with Registering new patients and updating patient records accurately Managing incoming and outgoing communications (calls, emails, post) .Assisting with patient queries and preparing documents for the clinical team Maintaining patient confidentiality in line with NHS guidelines Signposting patients to appropriate services when necessary Providing cover for colleagues during absences and supporting general operations. You will need to be confident using IT systems, able to multitask, and comfortable working in a busy environment. Scanning, coding, and filing clinical documents About us We are a well-established and busy GP practice based in Salford, providing care to a large and diverse patient population. Our team includes GPs, nurses, Pharmacists and administrative staff who work together to deliver efficient and high-quality primary care services. We aim to provide timely and professional support to patients, with a focus on clear communication and efficient service. As part of the NHS, we work to high standards of confidentiality, data protection, and patient care. Staff are supported with on-the-job training and ongoing development, and we promote a collaborative working environment. This is a good opportunity to join a stable and experienced team making a direct impact in the local healthcare. Details Date posted 30 December 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time Reference number A0506-25-0002 Job locations Great Clowes Street Salford M7 1RD Nhs Health Centre 3 Douglas Green Salford M6 6ES Job description Job responsibilities Job Purpose: To provide a high-quality, professional reception and administrative service to patients, doctors, and other members of the general practice team. The role involves being the first point of contact for patients, managing appointments, handling enquiries, and supporting the smooth running of the practice. Key Responsibilities: Reception Duties: Greet patients and visitors in a courteous and efficient manner. Answer telephone calls promptly, deal with enquiries, and redirect calls as appropriate. Make, cancel, and reschedule patient appointments using the clinical system (e.g., EMIS, SystemOne, Vision). Ensure the reception area is tidy and always welcoming. Patient Services: Register new patients and process necessary paperwork. Explain practice procedures and services to new and existing patients. Handle requests for home visits, repeat prescriptions, and test results. Ensure patient confidentiality is maintained at all times, in line with GDPR and NHS policies. Administrative Tasks: Input and update patient information on the clinical system accurately. Process incoming and outgoing mail, including scanning documents into patient records. Assist in maintaining stocks of forms and other stationery. Attend and participate in staff meetings and training sessions. Provide cover for colleagues during absences, holidays, or busy periods. K ey Skills and Attribute s: Excellent communication and interpersonal skills. Strong IT and data entry skills; experience with GP clinical systems desirable. Ability to multitask, prioritise workload, and remain calm under pressure. Friendly, empathetic, and patient-focused approach. High level of discretion and confidentiality. Qualifications and Experience : Previous experience in a receptionist or customer service role (healthcare experience preferred). Good standard of general education (GCSEs or equivalent). Familiarity with NHS procedures and medical terminology is an advantage. DBS clearance may be required. Working Conditions: Based in a busy GP practice environment. May involve occasional Saturday or evening shifts. Continuous patient interaction: a high degree of professionalism and emotional intelligence is required. Job description Job responsibilities Job Purpose: To provide a high-quality, professional reception and administrative service to patients, doctors, and other members of the general practice team. The role involves being the first point of contact for patients, managing appointments, handling enquiries, and supporting the smooth running of the practice. Key Responsibilities: Reception Duties: Greet patients and visitors in a courteous and efficient manner. Answer telephone calls promptly, deal with enquiries, and redirect calls as appropriate. Make, cancel, and reschedule patient appointments using the clinical system (e.g., EMIS, SystemOne, Vision). Ensure the reception area is tidy and always welcoming. Patient Services: Register new patients and process necessary paperwork. Explain practice procedures and services to new and existing patients. Handle requests for home visits, repeat prescriptions, and test results. Ensure patient confidentiality is maintained at all times, in line with GDPR and NHS policies. Administrative Tasks: Input and update patient information on the clinical system accurately. Process incoming and outgoing mail, including scanning documents into patient records. Assist in maintaining stocks of forms and other stationery. Attend and participate in staff meetings and training sessions. Provide cover for colleagues during absences, holidays, or busy periods. K ey Skills and Attribute s: Excellent communication and interpersonal skills. Strong IT and data entry skills; experience with GP clinical systems desirable. Ability to multitask, prioritise workload, and remain calm under pressure. Friendly, empathetic, and patient-focused approach. High level of discretion and confidentiality. Qualifications and Experience : Previous experience in a receptionist or customer service role (healthcare experience preferred). Good standard of general education (GCSEs or equivalent). Familiarity with NHS procedures and medical terminology is an advantage. DBS clearance may be required. Working Conditions: Based in a busy GP practice environment. May involve occasional Saturday or evening shifts. Continuous patient interaction: a high degree of professionalism and emotional intelligence is required. Person Specification Qualifications Essential Essential criteria Good general education (GCSE or equivalent in English and Maths) Experience Essential Experience in a customer service, administrative, or receptionist role Experience working in a busy office or team environment Desirable Previous experience working in a GP surgery, healthcare setting, or with EMIS Web Person Specification Qualifications Essential Essential criteria Good general education (GCSE or equivalent in English and Maths) Experience Essential Experience in a customer service, administrative, or receptionist role Experience working in a busy office or team environment Desirable Previous experience working in a GP surgery, healthcare setting, or with EMIS Web Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Lower Broughton Health Centre Address Great Clowes Street Salford M7 1RD Employer's website https://drjeetchaudhry.co.uk/ (Opens in a new tab) Employer details Employer name Lower Broughton Health Centre Address Great Clowes Street Salford M7 1RD Employer's website https://drjeetchaudhry.co.uk/ (Opens in a new tab)