CommuniTech Recruitment Group is seeking a Product Support Specialist to work in Edinburgh. The successful candidate will act as the primary product expert and relationship manager for client institutions, providing advanced product guidance and ensuring SLA compliance. This hybrid role involves facilitating product training, delivering exceptional customer support, and collaborating with internal teams. Ideal candidates should have 2+ years in product support or customer success, excellent communication skills, and experience in SaaS or legal tech environments. Benefits include enhanced maternity and paternity leaves and wellness programs.
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